Associate Manager, In-Store (Customer Experience) at arenaflex

Join the arenaflex team as we revolutionize the way customers interact with our partners' physical stores. As an Associate Manager, In-Store (Customer Experience), you will play a critical role in shaping the customer journey and driving sales growth through our Going Out product. This is an exciting opportunity to join a fast-paced, startup-like environment within a big company, where you will have the chance to make a significant impact and grow your career.

About arenaflex

arenaflex is a technology and logistics company that started with door-to-door delivery, but we're not just about food delivery anymore. We're on a mission to empower local economies and provide a seamless, exciting dining experience for our customers. Our Going Out product is a key part of this mission, and we're looking for talented individuals like you to help us scale and grow.

About the Role

As a Strategy & Operations Associate Manager focused on the customer side of our Going Out product, you will own critical pieces of the customer go-to-market strategy. You will report to our Director of In-Store and work on some of the most urgent projects as the team prepares to scale our product nationwide. Your responsibilities will include:

• Owning and collaborating on critical components of our business, including the Going Out customer journey, the Going Out interaction with DashPass, in-app conversion, monthly retention, and order frequency for the product
• Designing and executing experiments to learn about new products we may bring into the Going Out tab
• Regular customer research and collaboration with product, marketing, and sales teams
• Building and executing new marketing and comms plans to help our customer base grow
• Analyzing data to evaluate success and set new goals
• Influencing product, engineering, operations, and sales teams to scale Going Out

You're Excited About This Opportunity Because

* You will have the chance to build and launch an exciting new product at arenaflex

• You will have the opportunity to strategize and set the strategy for customer experience on Going Out
• You will be able to experiment and scope tests and experiments on everything from activation to optimization
• You will be able to implement and execute new marketing and comms plans to help our customer base grow
• You will be able to analyze data and build models to evaluate success and set new goals
• You will be able to influence product, engineering, operations, and sales teams to scale Going Out

We're Excited About You Because

* You have 4+ years of experience in management consulting, tech, design, investment banking, corporate strategy, business development, business operations, or related experience; high-growth or early-stage startup experience strongly preferred

• You have an established track record of achieving tangible outcomes and moving needles
• You have experience leading projects, working in a team, and motivating people at all levels across a variety of job responsibilities
• You can translate high-level goals into applicable plans & action items
• You have excellent Excel skills (can perform complex functions); SQL knowledge a bonus

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

Benefits

arenaflex cares about you and your overall well-being. That's why we offer a comprehensive benefits package for all regular employees that includes:

• A 401(k) plan with an employer match
• Paid time off
• Paid parental leave
• Wellness benefits
• Several paid holidays
• Paid sick leave in compliance with applicable laws (i.e. Colorado Healthy Families and Workplaces Act)
• Medical, dental, and vision benefits
• Disability and basic life insurance
• Family-forming assistance
• A commuter benefit match
• A mental health program, among others

About arenaflex's Culture

At arenaflex, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users – from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. arenaflex is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at arenaflex. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.

Apply Now

Ready to join the arenaflex team and help shape the future of customer experience? Apply now and take the first step towards an exciting new opportunity! Apply for this job