Experienced Part-Time Pharmacy Technician and Customer Service Representative – Remote Opportunity at arenaflex

At arenaflex, we're dedicated to delivering exceptional patient care and unparalleled customer service in the ever-evolving healthcare landscape. As a leading provider of innovative pharmacy solutions, we're seeking an experienced Pharmacy Technician with a passion for customer service to join our dynamic team. If you're a detail-oriented, tech-savvy professional with a knack for resolving complex issues, we invite you to explore this exciting remote part-time opportunity.

About arenaflex

arenaflex is a forward-thinking organization that's revolutionizing the way we approach pharmacy services. Our commitment to excellence, innovation, and patient-centric care has earned us a reputation as a trusted partner in the healthcare industry. With a focus on delivering personalized solutions, we're constantly seeking talented individuals who share our vision and values.

Key Responsibilities

As a Pharmacy Technician and Customer Service Representative, you'll play a vital role in ensuring seamless communication between our team, clients, and patients. Your responsibilities will include:

• Performing duties assigned by the Data Entry Manager, including answering phones, responding to orders, and resolving client inquiries in a timely manner.
• Handling and resolving client complaints and inquiries with empathy and professionalism.
• Triage incoming faxes by facility/department and in accordance with cutoff times.
• Clarifying orders as needed to ensure accuracy and efficiency.
• Collaborating with our team to provide exceptional customer service and support.

Requirements

To succeed in this role, you'll need:

• An active NJ Board of Pharmacy, Pharmacy Technician License.
• Previous experience in pharmacy, preferably in a long-term care (LTC) setting.
• In-depth knowledge of brand name and generic medications.
• Strong attention to detail and organizational skills, with the ability to multitask and prioritize tasks effectively.
• Moderate to advanced computer skills, including proficiency in frameworks and ECM knowledge (a plus).
• Excellent telephone etiquette and communication skills, with the ability to build rapport with clients and patients.
• A high school diploma or equivalent.

Preferred Qualifications

While not required, the following qualifications will make you an even stronger candidate:

• Experience with data entry software and systems.
• Knowledge of pharmacy software and systems.
• Familiarity with regulatory requirements and compliance standards.
• Certification as a Certified Pharmacy Technician (CPhT) or Certified Clinical Pharmacy Technician (CCPhT).

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their skills. As a Pharmacy Technician and Customer Service Representative, you'll have access to:

• Ongoing training and professional development opportunities.
• Mentorship and coaching from experienced team members.
• Opportunities for advancement and career growth within our organization.
• A dynamic and supportive work environment that encourages collaboration and innovation.

Work Environment and Company Culture

As a remote part-time employee, you'll enjoy the flexibility and autonomy to work from the comfort of your own home. Our company culture is built on the principles of:

• Respect and empathy for our clients, patients, and team members.
• Open communication and collaboration.
• Continuous learning and professional development.
• A commitment to excellence and innovation.

Compensation, Perks, and Benefits

We offer a competitive salary and benefit package, including:

• A competitive hourly rate.
• Opportunities for overtime and bonuses.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off and holidays.
• Access to our employee assistance program.

How to Apply

If you're a motivated and detail-oriented professional with a passion for customer service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! Apply Now

Equal Employment Opportunity Statement

arenaflex is an equal opportunity employer, committed to employing a diverse workforce without regard to gender, race, age, marital status, disability, veteran status, sexual orientation, and gender identity or any other status protected by federal, state, or local law. We're proud to be an inclusive and welcoming organization, and we encourage applications from qualified candidates from all backgrounds. Apply for this job