Experienced Customer Success Manager, Onboarding – Accelerate Business Growth with arenaflex

At arenaflex, we're passionate about empowering businesses to thrive in the ever-evolving digital landscape. As a Customer Success Manager, Onboarding, you'll play a pivotal role in shaping the customer experience, driving growth, and fostering long-term relationships with our clients. If you're a driven, tech-savvy professional with a passion for delivering exceptional results, we invite you to join our dynamic Sales & Success team in the Philippines.

Why Join arenaflex's Sales & Success Team?

At arenaflex, we're committed to creating a culture that inspires growth, innovation, and collaboration. Our Sales & Success team is a winning combination of talented individuals who share a common goal: to accelerate business growth through exceptional customer experiences. As a member of our team, you'll have the opportunity to:

• Work alongside some of the sharpest minds in the industry, driving business growth and innovation
• Collaborate with top brands, including DoorDash, General Mills, Trello, Make-a-wish Foundation, Edelman, and Blue Cross Blue Shield
• Design your own career path, with opportunities for growth and development tailored to your strengths and interests
• Enjoy a dynamic, supportive work environment that fosters creativity, innovation, and teamwork

What You'll Do

As a Customer Success Manager, Onboarding, you'll be responsible for delivering a tailored and value-driven onboarding experience that sets our customers up for success. Your key responsibilities will include:

• Providing customers with a seamless onboarding experience, ensuring they're equipped to achieve their business goals
• Ensuring new customers are set up for success, with a customer-first mindset
• Handling high volumes of communication, prioritizing multiple methods of communication, and maintaining exceptional customer experience
• Consistently meeting and exceeding quantitative goals, while exemplifying qualitative behaviors that support team members and customers

What You'll Bring

We're looking for a highly driven, enthusiastic, and tech-savvy Customer Success Manager, Onboarding who can onboard and train new and existing customers. You'll be the first point of contact with our new customers, and we're looking for someone who:

• Has 2+ years of experience in an account management/client relationship role in the technology industry
• Possesses professional English fluency in verbal and written communication
• Has experience delivering product training sessions via web conference software or adult education
• Has in-depth knowledge of social media platforms and a general understanding of the social media industry
• Is able to work hours for the North America (NAMER) region

Preferred Qualifications

While not required, we're looking for candidates with:

• The ability to identify and align a customer's goals and objectives with arenaflex's value, capabilities, and solution
• Experience managing simultaneous software implementations for multiple clients
• Superior organizational skills
• Excellent communication skills, both written and verbal
• Salesforce.com or other CRM experience is a plus

How You'll Grow

At arenaflex, we're committed to your growth and development. Here's a snapshot of what you can expect:

• Within 1 month, you'll complete our 3-week new hire training & onboarding program, gaining a broader understanding of our products and how your role fits into the organization
• Within 3 months, you'll start hitting your stride, completing the new hire mentor program, working up to a full funnel of about 50 customers, and having a marked impact on product adoption levels
• Within 6 months, you'll be making a clear impact, meeting agreed-upon goals and targets relating to activity levels, product adoption, and expanding customer type in terms of size, industry, and location
• Within 12 months, you'll make this role your own, continuing to meet and exceed goals and targets, positively influencing customer retention, and obtaining peer and customer feedback

Our Benefits Program

At arenaflex, we're proud to offer a comprehensive benefits program that supports your well-being, growth, and success. Our benefits include:

• Insurance and benefit options tailored to individuals and families
• Progressive policies to support work/life balance, including flexible paid time off and parental leave
• High-quality and well-maintained equipment, ensuring you can do your best work
• Wellness initiatives to promote health and mental well-being
• Ongoing education and development opportunities through our Grow@arenaflex program, employee-led diversity, equity, and inclusion initiatives, and mentorship programs
• A growing corporate social responsibility program driven by the passion and involvement of our team members

Apply Now

If you're a motivated, customer-focused professional with a passion for driving business growth, we invite you to apply for this exciting opportunity. Please note that candidates for this remote work opportunity must be based in the Philippines. Apply for this job