Business Assistant.
This a Full Remote job, the offer is available from: Colorado (USA) Job Title: Business Assistant Location: Remote Working Hours: US Central Time Engagement: Full-Time
About the Role
Pavago is hiring on behalf of a growing U.S.-based e-commerce and live selling business. The company operates across multiple online platforms including TikTok, Amazon, and Whatnot, and is focused on building a strong Live Seller Community alongside its product distribution business. We are looking for a highly organized Business Assistant who can support day-to-day operations, manage content and livestream schedules, assist with customer communication, and help build systems that improve business efficiency. This is an execution-focused role where the right candidate will help keep multiple moving parts organized while identifying opportunities to streamline and automate processes.
Key Responsibilities
Livestream Operations
- Schedule and coordinate weekly livestreams on platforms such as TikTok and Whatnot
- Manage livestream scheduling and team payroll using Homebase
- Support operational logistics for live selling sessions
Content & Community Management
- Maintain a structured content calendar across X, LinkedIn, and Facebook
- Support the growth of the owner’s personal brand and the Live Seller Community
- Help manage and engage members of the Live Selling Academy
Customer Communication
- Respond to customer inquiries via chat and email across platforms including TikTok, Whatnot, and Kajabi
- Ensure fast, professional responses and strong customer experience
- Monitor and resolve common support questions
Operational Support
- Coordinate with warehouse teams regarding returns and operational updates
- Track inventory issues and support product operations on Amazon
- Maintain internal records using company software
- Schedule podcast interviews and manage operational follow-ups
Marketing Support
- Research potential customers and community members on Facebook and other relevant platforms
- Assist in developing organic outreach strategies to attract new community members and buyers
- Support the creation and improvement of marketing funnels that move prospects from discovery to conversion
- Identify opportunities to capture leads and improve conversion through better messaging or workflows
- Monitor funnel performance and suggest improvements to increase engagement and retention
- Research tools or automation systems that can improve marketing and outreach processes
Process Improvement
- Document and create SOPs for recurring operational workflows
- Identify opportunities to automate repetitive processes
- Support system improvements that help scale the business
Must-Have Requirements
- Experience working with spreadsheets (Google Sheets or Excel)
- General understanding of e-commerce platforms (Amazon, Shopify, TikTok Shop, etc.)
- Basic understanding of marketing funnels and how prospects move from awareness to conversion
- Ability to support outreach systems and contribute ideas to improve customer acquisition
- Ability to manage multiple tasks across operations, marketing, and support
Nice to Have
- Experience supporting e-commerce businesses or online sellers
- Familiarity with livestream commerce platforms such as TikTok Live or Whatnot
- Experience with Kajabi or similar community platforms
- Experience supporting online communities or memberships
- Experience creating SOPs or improving internal processes
What Success Looks Like Within the first few months, the Business Assistant will:
- Successfully manage livestream scheduling and operational coordination
- Maintain consistent content calendars and posting workflows
- Deliver timely customer support across all platforms
- Document and improve operational processes through SOP creation
- Identify opportunities to automate workflows and improve systems
Interview Process
- Initial Screening Interview (Pavago)
- Client Interview
- Final Decision
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