Product Manager, Healthcare SaaS - Patient Support (Remote)
AssistRx is a leading healthcare technology company dedicated to accelerating patient access to life-changing therapies. Through our premier patient solutions platform and advanced technology ecosystem, we partner with pharmaceutical manufacturers, specialty pharmacies, and healthcare providers to simplify the patient journey and eliminate barriers to treatment. Our suite of solutions—including iAssist®, Hub Lite™, Prior Authorization, Benefits Verification, Copay Support, specialty pharmacy integrations, and digital engagement tools—empowers patients to start and stay on therapy faster. At AssistRx, we blend technology, talent, and compassion to drive better healthcare outcomes for the patients and brands we serve. We are seeking a strategic, customer-centric, and execution-focused Product Manager to lead the evolution of our patient support program (PSP) solutions for pharmaceutical and biotech clients. This role sits at the intersection of patient experience, technology, and commercial strategy—driving offerings such as field-based nurse support, reimbursement assistance, specialty pharmacy coordination, patient education, data workflows, and digital engagement tools (apps, portals, messaging workflows, and more). You will own product strategy, roadmap development, and cross-functional execution to improve patient access, adherence, satisfaction, and program outcomes, while ensuring alignment with brand strategy, compliance requirements, and client expectations.
Key Responsibilities
Product Strategy & Vision
- Develop and execute a clear product roadmap for PSP-related capabilities—including services, data workflows, and digital engagement tools.
- Align product initiatives with evolving client needs, regulatory requirements, and market trends in patient access and support services. Customer & Market Insight
- Partner with commercial teams, clients, and operations to deeply understand PSP workflows, pain points, and success metrics.
- Conduct competitive intelligence and market analysis to support product differentiation and value-driven positioning. Cross-Functional Leadership
- Collaborate with engineering, UX/UI, data science, operations, and clinical teams to deliver scalable, secure, and intuitive product features.
- Work closely with legal, compliance, and privacy stakeholders to ensure adherence to HIPAA, GDPR, and industry-specific regulatory standards. Lifecycle Ownership
- Own the full product lifecycle—from ideation and requirements definition through development, launch, and ongoing optimization.
- Monitor product performance, adoption, patient outcomes, and client satisfaction to drive continuous innovation. Client Engagement & Enablement
- Support client onboarding and implementation by translating business requirements into product configurations and enhancements.
- Serve as the product subject matter expert during client meetings, workshops, and advisory discussions. Product Development Execution
- Work effectively within Agile/Scrum teams, contributing to sprint planning, backlog prioritization, and iterative roadmap delivery.
- Write clear, concise user stories, acceptance criteria, and business requirements that translate complex needs into action.
- Utilize product management tools (Jira, Confluence, Aha!, Productboard) to manage roadmaps, documentation, and communication.
Requirements
- Bachelor’s degree in life sciences, business, data analytics, or related field.
- 5+ years of product management experience in B2B SaaS, healthcare technology, or tech-enabled services.
- Experience in life sciences, healthcare delivery, pharmaceutical services, or patient support programs.
- Familiarity with PSP workflows: hub services, copay programs, prior authorization, benefits investigations, nurse support.
- Strong understanding of data privacy, compliance, and interoperability standards (HIPAA, HL7, FHIR, GDPR).
- Demonstrated success working in Agile/Scrum environments.
- Excellent communication, stakeholder engagement, and analytical skills. Preferred
- Master’s degree in business, life sciences, healthcare administration, or related field.
- Experience working with pharmaceutical manufacturers, hub providers, or specialty pharmacies.
- Exposure to digital health tools (patient portals, apps, engagement platforms).
- Knowledge of EMR/EHR integrations, claims data, and real-world evidence (RWE).
- Experience creating outcomes dashboards or patient journey analytics.
- Experience supporting AI-driven workflows or automation tools.
- Consulting or client-facing implementation experience.
Benefits
- Supportive, progressive, fast-paced environment
- Competitive pay structure
- Matching 401(k) with immediate vesting
- Medical, dental, vision, life, & short-term disability insurance
- Opportunity to impact patient outcomes through data-driven healthcare technology.
- Collaborative and mission-driven culture that values innovation and continuous learning.
- Access to cutting-edge cloud technologies
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