Go Learn Program Coordinator
University of Utah is seeking a Go Learn Program Coordinator to support the planning, execution, and evaluation of faculty-led educational travel programs. The Coordinator will provide administrative, logistical, and customer service support to ensure smooth program operations and enhance participant experiences.
Responsibilities
- Assist with the development and scheduling of trip itineraries in collaboration with the Director and Program Manager
- Coordinate logistics with hotels, airlines, museums, restaurants, transportation providers, and other vendors
- Arrange insurance, waivers, agreements, and collect required travel documentation from participants
- Prepare participant materials, pre-departure packets, and post-trip surveys
- Provide on-location support for Go Learn trips as needed, including domestic and international travel
- Serve as a primary point of contact for travelers, responding to inquiries via phone and email with professionalism and care
- Communicate regularly with participants through updates, reminders, and touchpoint emails
- Support faculty trip leaders with travel logistics, documentation, and expense processes
- Manage participant data in the registration system and maintain accurate records
- Create and submit requests, expenses, and reimbursements in Concur on behalf of faculty as directed
- Make department purchases and manage PCard reallocations and monthly reconciliation
- Coordinate payments, payment plans, and collection of required forms and signatures via DocuSign
- Participate in regular team meetings and contribute to discussions around process improvements and traveler experience
- Collaborate with colleagues across University Connected Learning to support shared goals and coverage
- Assist with special projects and other duties as assigned
Skills
- Bachelor's degree in a related field or equivalency (one year of education can be substituted for two years of related work experience), plus one year of directly related experience
- Demonstrated ability to work independently, analyze and make decisions related to program content
- Strong coordination and organizational skills required to prioritize conflicting deadlines
- Demonstrated human relations and effective communication skills are also required
- Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description
- Strong organizational and communication skills
- Experience in customer service
- Familiarity with adult education or community programming
- Ability to work independently and manage multiple priorities
- Availability for evening and weekend work
Company Overview