Sales Support Representative

TransUnion is a company that fosters a welcoming and energetic environment focused on collaboration and innovation. The Sales Support Representative will be responsible for responding to customer inquiries, providing support for high-profile accounts, and delivering usage and revenue reports in a timely manner.

Responsibilities

• Answers and responds to incoming calls, emails or SalesForce WRs received from customers (internal and external)
• Reps will provide prompt resolution to escalated inquiries to these high touch accounts
• Provides ongoing support for these higher touch accounts and able to support their requests
• Delivers expedited support to high profile customers providing expedited resolution
• Provides usage and revenue reports (to name a few) to both internal and external customers in a timely and accurate fashion
• Build rapport with internal and external customers
• Demonstrated ability to work in a team environment
• Completes work in accordance to policy and also reviews for accuracy

Skills

• Prior experience in a customer center call center environment (preferably consumer credit reporting) or similar environment in a financial institution
• Proficient in Excel and running pivots
• Demonstrated ability to work in a team environment
• Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation
• Bachelor's degree from an accredited college of university
• Strong command of systems, procedures and principles relating to credit inquiries and call center practices
• Experience SalesForce, TUBS, SCM, OnBase, PeopleSoft, Vista and OBIEE reporting capabilities
• Always looking to improve our technology utilization

Benefits

• Flexible time off for exempt associates
• Paid time off for non-exempt associates
• Up to 12 paid holidays per year
• Health benefits (including medical, dental, and vision plan options and health spending accounts)
• Mental health support
• Disability benefits
• Up to 12 weeks of paid parental leave
• Adoption assistance
• Fertility planning coverage
• Legal benefits
• Long-term care insurance
• Commuter benefits
• Tuition reimbursement
• Charity gift matching
• Employee stock purchase plan
• 401(k) retirement savings with employer match
• Access to TransUnion’s Employee Resource Groups

Company Overview