Billing Coordinator

CarGurus is the largest and fastest-growing automotive marketplace, dedicated to transforming the car shopping experience. They are seeking a customer-focused Billing Coordinator to join their Finance Operations team, where the role involves addressing customer inquiries and resolving billing issues to ensure a positive experience.

Responsibilities

• Serve as a primary point of contact for customer inquiries related to billing, payments, and account questions via incoming cases and phone calls
• Provide timely, accurate, and professional responses while meeting individual and team service level expectations
• Investigate and resolve customer issues, including billing discrepancies, payment questions, and account adjustments
• Create credits and update customer account balances in accordance with internal approval policies
• Partner with Sales, Sales Operations, and Collections to resolve customer concerns and ensure a seamless experience
• Maintain accurate and up-to-date customer account information within financial systems
• Identify recurring customer issues or trends and escalate insights to leadership to help improve processes and the customer experience
• Support additional administrative and operational tasks as needed to support the Finance Operations team

Skills

• 1-3 years of experience in customer support, billing, accounts receivable, or a related role
• Strong customer service mindset with excellent written and verbal communication skills
• High attention to detail and the ability to manage multiple customer requests in a fast-paced environment
• Comfortable working with high volumes of cases or calls while maintaining accuracy and professionalism
• Eagerness to learn new systems and processes, with a proactive and dependable work style
• Proficiency in Microsoft Excel
• Bachelor's degree in Business, Finance, Accounting, or a related field preferred
• Experience with CRM or ERP systems such as Salesforce, Zuora, or NetSuite is a plus

Benefits

• Equity for all employees
• Career development and corporate giving programs
• Employee resource groups (ERGs) and communities
• Flexible hybrid model
• Robust time off policies
• Daily free lunch
• New car discount
• Meditation and fitness apps
• Commuting cost coverage

Company Overview