[Remote] Inside Sales Rep-Hourly + Commission-Can live anywhere in U.S.

Note: The job is a remote job and is open to candidates in USA. CVS Health is dedicated to creating a more connected and compassionate health experience. They are seeking a Telesales Representative responsible for acquiring new members and managing member relationships throughout the year, ensuring satisfaction and retention while meeting sales goals.

Responsibilities

• Acquisition of new members via inbound and outbound calls
• Assessing customer needs for products and services using insightful, probing questions, and demonstrating superior listening skills
• Servicing of existing members and inquiries related to utilization of their product, benefits, etc
• Cross selling ancillary products as well as any other applicable products to existing members
• Retention of existing members
• Maintaining knowledge levels with respect to CMS and states regulations
• Ability to multitask, and effectively use computer while interacting with prospects and members via phone
• Ensuring that the relevant information is captured in Customer Relationship Management system (CRM)
• Meeting sales goals, conversion rates, and cross sell rates for acquisition of new members as outlined in the annual performance plan
• Contacting prospective members within the time limit outlined in the annual performance plan
• Achieving the member retention rate as outlined in the annual performance plan
• Highest levels of member satisfaction as measured by various member surveys and member retention rate
• Expert level understanding of products, services, and processes offered by the company
• Ability to pass on an annual basis: American Health Insurance Plans (AHIP)
• Continued Education (CE’s)
• Product Certification
• Required Security and Compliance
• Client/Carrier Certifications
• Any required CMS Certifications

Skills

• 4-year college degree or 1 to 2 years' experience of selling multiple Medicare products (i.e., Medicare Advantage, Medicare Supplement)
• Life & Health insurance license is not required to be employed. It is required to obtain the license within 2 attempts and or 60 days from the employment start date
• Active use of computer for carrying out daily job activities
• Ability to multi-task while talking on the phone
• Excellent communication and listening skills
• Self-starter with positive attitude and ability to control emotions when dealing with unhappy customers (i.e. 'Customer is always right' attitude)
• Adaptable to high pressure, achievement-oriented environment
• Drive to build, manage, and grow a book of business and become successful entrepreneur
• High level of computer proficiency including, but not limited to, Microsoft Office package
• Ability to quickly perform basic mathematical operations w/out use of calculator

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access

Company Overview