[Remote] Associate Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Cority is a leader in EHS+ solutions, helping customers manage risks in real time. The Associate Customer Success Manager will drive customer success by managing customer relationships, ensuring platform adoption, and monitoring customer health metrics.

Responsibilities

• Support post-sales customer relationships, driving platform adoption, customer satisfaction, and on-time renewals
• Contribute to strong relationships across all customer levels, from end users to IT leaders and senior executives
• Collaborate with other Customer Success Managers and internal stakeholders to identify solutions to our customers’ goals and needs
• Maintain an accurate view of customer health using usage metrics, engagement data, and regular interactions
• Monitor health scores and proactively take action to maintain or improve account health
• Analyze customer data and platform usage to identify opportunities to enhance the customer experience and deepen adoption
• Maintain consistent communication throughout the customer lifecycle, escalating risks or issues as needed
• Create enthusiasm and momentum with clients to support expansion and long-term engagement
• Proactively uncover new ways customers can extend their use of the platform to solve evolving business challenges

Skills

• Ability to manage a portfolio of accounts and drive customer adoption, retention, and growth
• Experience developing customer relationships and communicating to stakeholders at multiple levels
• Understanding of customer health metrics, usage data, and success indicators
• Ability to identify expansion opportunities through consultative relationship management
• Excellent communication skills — written, verbal, and presentation
• Strong organizational and time management skills, with the ability to manage multiple accounts and priorities
• Experience working cross-functionally with Sales, Product, Support, Marketing, and Professional Services teams
• Customer-first mindset with strong problem-solving and conflict-resolution skills
• Ability to build trust and establish credibility with both technical and non-technical stakeholders
• Self-motivated, proactive, and comfortable working in a fast-paced, evolving environment

Benefits

• An opportunity to work in a values-driven, performance oriented, dynamic and growth focused culture
• We support a remote working environment with a one-time home office allowance and subsidized monthly internet allowance
• Competitive health benefits, dental plans, and retirement savings plan (RRSP, 401K plan etc.)
• Annual fitness allowance
• Mental health support provided through access to Calm Premium meditation app and access to Talkspace
• Access to Udemy, internal training programs, annual training allowance and certifications (if applicable), and High Talent Programs

Company Overview