[Remote] Client Concierge
Note: The job is a remote job and is open to candidates in USA. Divorce With A Plan is a modern family law firm helping clients navigate divorce and child custody matters. As the Client Concierge, you will own the client experience, guiding clients from onboarding to case closure while ensuring they feel supported and informed throughout the process.
Responsibilities
- Own the client experience from day one, building trust, reducing stress, and keeping clients aligned with their goals
- Guide clients from onboarding to case closure, ensuring they feel supported, informed, and confident every step of the way
Skills
- Calm, empathetic, and emotionally intelligent under pressure
- Skilled listener who asks thoughtful, purposeful questions
- Confident setting boundaries while keeping clients supported
- Highly organized and able to manage multiple client relationships
- Able to explain complex processes clearly and reassuringly
- Motivated to drive client satisfaction and long-term engagement
Company Overview