[Remote] Implementation Specialist, US
Note: The job is a remote job and is open to candidates in USA. Branch is a leading provider of engagement and performance mobile SaaS solutions. The Implementation Specialist will work with global brands to implement mobile technology into their marketing stacks, combining technical mapping with client relationship building to drive growth.
Responsibilities
- Plan & execute the end-to-end onboarding implementation of Branch’s technology into the mobile applications and tech stacks of large global enterprises
- Lead in-person & remote technical workshops with customer’s engineering, marketing & product teams on Branch’s technical capabilities and integration processes
- Leverage your understanding of mobile and web technology to help customers execute their desired use cases and discover new custom use cases
- Flex project management skills to build, manage, deliver project plans internally and externally
- Work with customers and internal stakeholders to deliver technical service throughout the entirety of the customer lifecycle
- Interact with customers in person, over phone, and via email/Slack to answer technical questions and provide support
- Deep dive into configurations to investigate, debug and resolve implementation issues, ensuring a seamless go-live experience
- Develop business cases and performance reports that quantify the Branch Value Proposition and showcase early campaign wins to executive stakeholders
- Partner closely with Branch Product and Engineering teams to share customer feedback, influencing the product roadmap to drive higher platform adoption
Skills
- Problem-solving skills around technical, product, and business questions
- Project management experience
- Ability to manage multiple projects & deliverables running in parallel timelines
- Ability to understand & clearly communicate details behind Branch's SDK & SaaS products with technical & non-technical customers
- Excellent verbal communication and writing skills
- Intellectual curiosity, outstanding work ethic that can create value with minimal direction
- Bachelor's degree in Computer Science (or comparable experience)
- Experience pulling & manipulating data & logs using SQL
- Experience using productivity tools like: JIRA, Charles Proxy, Chrome Developer Tools, etc
- 0-2 years experience in Mobile and/or SaaS industries (ideally in a customer-facing role)
- Experience with 3rd party SDK and Analytics solutions: mParticle, Segment, Adobe Launch, Adobe Analytics, Google Analytics, Google Tag Manager
Benefits
- 10% annual bonus tied to company goals
- Comprehensive benefits package
- Health and wellness programs
- Paid time off
- Retirement planning options
Company Overview