Lead Product Manager - Gen AI Platform

About the position PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Gen AI Platform Product Manager at PayPal is a senior individual contributor who operates at the intersection of cutting-edge AI/ML technology and enterprise platform strategy, owning a significant scope within a horizontal platform that serves internal developer and data science communities at scale. At this level, the PM is expected to drive product vision and roadmap with minimal direction, independently leading discovery, prioritization, and delivery across complex, multi-stakeholder initiatives — such as model serving infrastructure, prompt management, evaluation frameworks, or agentic workflow orchestration — while consistently connecting platform capabilities to measurable business outcomes like developer productivity, cost efficiency, and responsible AI compliance.

Responsibilities

• Inputs to product strategy with cross-functional stakeholders consistent with the shared vision for the product or enabling platform.
• Implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Controls for the customer experience and customer needs in product requirements and as an input to decision making.
• Monitors metrics that inform the success of products including usability studies, research and market analysis.
• Manages one or more workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Monitors product profitability measures, including budget.
• Participates in operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews.
• Interfaces with product and technology leadership as needed.
• Partners with content developers, data scientists, product designers and user experience researchers.

Requirements

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Nice-to-haves

• 5+ years of product management experience, with at least 3 years focused on AI/ML platform products, developer tooling, or horizontal platform infrastructure at enterprise scale
• Deep understanding of generative AI technologies including LLM APIs, prompt engineering, RAG architectures, fine-tuning pipelines, and agentic workflow patterns, with the ability to engage credibly with engineering and data science teams
• Proven track record of owning and delivering complex, multi-stakeholder platform roadmaps from discovery through launch, with measurable impact on developer productivity, adoption, and cost efficiency
• Experience defining and managing platform-as-a-product strategies including API design, self-service capabilities, developer experience, and consumption-based usage models
• Strong command of AI governance, safety evaluation, and responsible AI frameworks — including working knowledge of compliance requirements such as the EU AI Act or ISO 42001 — and the ability to operationalize these into platform guardrails
• Demonstrated ability to influence without authority across engineering, architecture, legal, security, and senior business stakeholders, driving alignment on ambiguous, cross-functional initiatives
• Proficiency with data-driven product decision-making, including defining platform KPIs, instrumentation requirements, and using telemetry and usage analytics to guide prioritization
• Experience mentoring junior PMs and contributing to broader product management practices, standards, or community within a large organization

Benefits

• At PayPal, we’re committed to building an equitable and inclusive global economy.
• That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most.
• We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

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