E-Commerce Risk & Fraud Analyst

About the position Cyberspace. Those three syllables are sweet, sweet music to your ears. But now, instead of just spotting fraud as it pops up, you’re thinking bigger: patterns, root causes, prevention, and smarter systems. You know that fraud isn’t just about catching bad actors—it’s about protecting customers, revenue, and trust at scale. As an E-Commerce Risk & Fraud Analyst, you’ll be responsible for proactively identifying, investigating, and mitigating fraudulent activity across goodr’s sales channels. You’ll analyze Shopify fraud signals, monitor logistics trends with our 3PL partners, and manage complex cases and chargebacks while building the automated workflows and controls that prevent fraud before it happens.

Responsibilities

• Detect, investigate, and mitigate fraudulent transactions, unauthorized activity, and third-party selling across retail and e-commerce channels
• Own fraud detection and prevention across Shopify, 3PL partners, and customer service workflows rather than just managing chargebacks
• Analyze Shopify fraud signals, third-party tools, and fulfillment data to identify suspicious orders and emerging risk patterns
• Defend our digital borders by investigating reseller leakage, unauthorized selling, and product diversion across platforms like Amazon and TikTok Shop
• Build and optimize fraud-related workflows and automations within Shopify and connected systems to proactively reduce risk
• Partner closely with Customer Service teams to review edge cases, resolve complex customer issues, and ensure fair and consistent outcomes
• Collaborate with 3PL and supply chain partners to evaluate fraud signals tied to fulfillment, routing, or inventory and translate them into actionable decisions
• Play detective on secondary marketplaces to verify product authenticity and ensure B2B partners aren’t leaking stock where they shouldn’t
• Poke holes in our internal systems to find vulnerabilities then recommend and implement improvements to configurations and operational processes
• Balance fraud prevention with the customer experience by tracking and reducing false positives to minimize friction
• Act as a cross-functional bridge between Systems, CX, Operations, Legal, and Supply Chain to maintain trust and product integrity
• Maintain clear documentation of investigations, decisions, and system changes in accordance with internal standards and legal requirements
• Track fraud trends, losses, and operational outcomes to support reporting and continuously refine prevention strategies
• This role is in the Systems team and will report directly to the Director of Systems
• Perform other related duties as assigned

Requirements

• 3+ years of experience in fraud, risk, customer operations, or e-commerce systems
• Strong hands-on experience with Shopify (order flows, fraud indicators, automation, apps, tagging, etc.)
• Experience working with fraud detection tools, e-commerce platforms, or customer support systems (Red Points, Aftership, Parcel Labs, Yotpo, Amazon Brand Registry, or similar)
• Strong analytical mindset with the ability to identify patterns, anomalies, and root causes across multiple systems to piece together the full picture
• Experience or exposure to supply chain and 3PL or fulfillment workflows including how fraud signals show up in logistics, order routing, or Asia-based sourcing
• Experience responding to chargebacks and documenting fraud cases
• Ability to balance fraud prevention with a great customer experience by minimizing false positives and friction
• Clear communicator who can document findings, explain decisions, and clarify tradeoffs to cross-functional teams
• Comfortable operating in ambiguity and making judgment calls with incomplete data in a fast-paced environment
• Experience working closely with Customer Service teams to resolve complex order or fraud-related issues
• Highly organized, detail-oriented, and able to manage multiple cases simultaneously
• Resourceful, proactive, and able to work independently while collaborating effectively with cross-functional partners
• A self-starter who can prioritize effectively and coordinate work across multiple departments
• Is into personal growth
• Thinks fun is being great at your work (not just partying)
• Is happy to give away credit to their team
• Loves getting and giving feedback

Nice-to-haves

• Bonus points if you have experience with both B2B and D2C risk profiles and marketplaces like Amazon or TikTok Shop
• Experience building or improving workflows, automations, or operational processes to reduce risk and loss

Benefits

• A role at a company that is going to the moon
• The opportunity to show up every day and have fun
• The ability to learn and grow as a person
• Paid vacation (we encourage you to take time off!)
• Flexible work environment (want to go for a run at 11am on Wednesday, go for it!)
• Paycheck... obviously.
• Salary range: $70k - $80k, final offer will be made within this range based on experience
• Medical, Dental, and Vision benefits
• 401(K) with company matching
• Financial Wellness Counseling
• Sunglasses. Duh.

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