Field Service Engineer
As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow—because at LivaNova, we don’t just treat conditions — we aspire to alter the course of lives.
Job Purpose
To affect an efficient service facility to achieve a high level of After Sales Service, while optimising service revenue/profit and the Customer Satisfaction.
Major Accountabilities
- Carry out the service and maintenance of LivaNova Group equipment as required by Service Contracts and Warranty agreements to the standards laid down by relevant manufacturer and safety guidelines.
- Adhere to the routine PPM diary, thus ensuring PPM visits are completed within the terms of the service contracts
- Contribute to the Cardiac Surgery Business Unit’s Customer Care policy
- Report to Field Service Manager in order to pursue to the renewal of Service Contracts and the conversion of Warranty to Service Contracts as applicable.
- Report to Field Service Manager to maintain and order as required a suitable stock of spares and equipment to fulfil service and maintenance requirements.
- Carry out the installation, demonstration and training of equipment as required.
- Maintain a record of all equipment in the field by serial number, delivery and manufacturing date and service history, e.g. SAP C4C customer iBases.
- Maintain spare parts trunk stock as required to ensure prompt routine service activities (including ordering same via company systems e.g. SAP C4C.
- Support spare parts central stock to support repairs and routine service work to the expectation of LivaNova UK&I customers.
- Gather relevant feedback and market information and pass on to Technical Service Manager / Sales Team / Manufacturer as appropriate.
- Attend Sales and commercial meetings as required.
- Keep updated manuals and a high level of knowledge of the products and any modification.
- Document any modification made to equipment and record with Service Reports etc. as appropriate
- Attend training as required by Field Service Manager
- Report frequently to Field Service Manager on own activity. Including submission of Service Reports to Field Service Manager via SAP CRM system
- Implement LBS business tools as appropriate