Patient Access Representative I

Job Description Summary

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Job Description

Under direct supervision, the patient access representative – Telehealth reports to the clinical Manager of Acute Services, and directly supports inpatient telehealth consults. This position works closely with departmental, clinical, physicians and division staff to assist potential customers in medical care at MUSC.  This position triages site requests according to established algorithms, answering questions, resolving issues and referring to appropriate clinical team for issues as necessary.  Assist with operational duties in support of the various telehealth programs to ensure successful delivery of telehealth care. This position performs quality data collection of accurate information including demographic, physician, insurance and other miscellaneous information needed to complete patient’s information.  follows established protocols needed to ensure accurate Telehealth billing. This position will also process patient preadmission and admission demographic and insurance data, and function as a liaison between registration, clinical staff and the telehealth sites. This role displays highest level of customer service, attentiveness, and consideration possible in all areas.

Additional Job Description

High school diploma or equivalent (GED), with 1 year of customer service experience. Ability to interpret and apply financial procedures and regulations preferred. Previous experience with hospital information systems or word processing preferred.

Physical Requirements 

• Mobility & Posture 

• Standing: Continuous 

• Sitting: Continuous 

• Walking: Continuous 

• Climbing stairs: Infrequent 

• Working indoors: Continuous 

• Working outdoors (temperature extremes): Infrequent 

• Working from elevated areas: Frequent 

• Working in confined/cramped spaces: Frequent 

• Kneeling: Infrequent 

• Bending at the waist: Continuous 

• Twisting at the waist: Frequent 

• Squatting: Frequent 

• Manual Dexterity & Strength 

• Pinching operations: Frequent 

• Gross motor use (fingers/hands): Continuous 

• Firm grasping (fingers/hands): Continuous 

• Fine manipulation (fingers/hands): Continuous 

• Reaching overhead: Frequent 

• Reaching in all directions: Continuous 

• Repetitive motion (hands/wrists/elbows/shoulders): Continuous 

• Full use of both legs: Continuous 

• Balance & coordination (lower extremities): Frequent 

• Lifting & Force Requirements 

• Lift/carry 50 lbs. unassisted: Infrequent 

• Lift/lower 50 lbs. from floor to 36”: Infrequent 

• Lift up to 25 lbs. overhead: Infrequent 

• Exert up to 50 lbs. of force: Frequent  

• Examples: 

• Transfer 100 lb. non-ambulatory patient = 50 lbs. force 

• Push 400 lb. patient in wheelchair on carpet = 20 lbs. force 

• Push patient stretcher one-handed = 25 lbs. force 

• Vision & Sensory 

• Maintain corrected vision 20/40 (one or both eyes): Continuous 

• Recognize objects (near/far): Continuous 

• Color discrimination: Continuous 

• Depth perception: Continuous 

• Peripheral vision: Continuous 

• Hearing acuity (with correction): Continuous 

• Tactile sensory function: Continuous 

• Gross motor with fine motor coordination: Continuous 

• Selected Positions: 

• Olfactory (smell) function: Continuous 

• Respirator use qualification: Continuous 

• Work Environment & Conditions 

• Effective stress management: Continuous 

• Rotating shifts: Frequent 

• Overtime as required: Frequent 

• Latex-safe environment: Continuous 

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees