Applicant Call Representative

Internet Brands is a full-service Social Security Disability advocacy firm, assisting individuals in obtaining their Social Security Disability benefits. The role involves guiding claimants through the application process by asking personal questions and ensuring the application is completed accurately and fully.

Responsibilities

• Completes the online application for the claimant
• Asks a series of personal medical questions
• Uses several systems to complete the process
• Website, internal, and order management systems
• Demonstrate Empathy, Compassion, and Patience
• Maintain confidentiality of sensitive information
• Meet productivity and quality goals
• Use of call management software to answer calls, adhere to specified schedule, and breaks

Skills

• Previous experience in a call center environment
• Customer service orientated with demonstrated ability to show empathy
• Excellent written and verbal communication skills
• Must be patient and inclined to help others
• Must be detail oriented
• Ability to achieve high productivity and quality standards
• Proficient working knowledge of Windows OS, Internet, and associated software
• BILINGUAL - English/Spanish a plus

Benefits

• Health insurance options such as medical, dental, and vision coverage
• Flexible spending accounts (FSA) for medical and dependent care
• Short-term and long-term disability insurance
• Life and AD&D insurance
• 401(k) retirement savings plan with a company match
• Paid time off (PTO)
• Paid holidays
• Commuter benefits
• Access to our Employee Assistance Program (EAP)
• Well-being coaching services
• Voluntary benefits such as home, auto and pet insurance
• Discounted legal and financial services

Company Overview

Company H1B Sponsorship