Membership Data Specialist

AAA Washington is dedicated to providing trusted service to its members for nearly 120 years, focusing on roadside assistance, travel services, and insurance. The Membership Data Specialist will manage membership information, ensuring accuracy and integrity in the membership database, while also collaborating with teams to enhance processes and resolve issues.

Responsibilities

• Process membership applications, renewals, payments, and record changes in a timely manner and according to policy
• Responsible for assisting with testing operational upgrades to ensure accuracy before being released
• Analyze membership data and processes for issues and provide a root cause analysis, taking appropriate action to correct the issue
• Work with team and management to ensure policy and procedures are updated
• Communicate with customers regarding payment issues
• Responsible for coordinating the billing process with vendors and internal teams
• Proactively identify and resolve needs and issues, collaborating with stakeholders as needed, and effectively communicate results
• Prioritize collaboration with the team to coordinate all work, ensuring tasks are aligned with team goals
• Analyze team metrics and provide insight on significant shifts/trends to leadership
• Generate periodic reports on membership trends
• Participate in regular audits of the membership database to identify and correct errors or anomalies
• Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals
• Incorporates AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and values

Skills

• High School diploma or GED
• 1+ years' experience in data entry, billing, or cash application
• Proficient in MS Office system and applications
• Skilled in working in a team environment
• Ability to learn new processes in a timely manner
• Ability to establish and maintain cooperative working relationships and gain the trust of others
• Skilled in adjusting style and approach to situations involving changing tasks, shifting priorities, and member demands
• Ability to establish rapport and gain the trust of others, motivate/influence others to action that drive business impact and alignment
• Ability to analyze processes and membership data for process improvement
• Ability to communicate clearly and professionally both verbally and in writing
• Ability to calculate figures to ensure balances are correct
• Skilled in analyzing information, problems, situations, practices, or procedures to define the problem or identify patterns, relationships, and actionable insights
• Skilled in working independently, prioritizing, and following through on assignments with minimal direction
• Ability to notice discrepancies and inconsistencies in available information
• Skilled at identifying what needs to be done and proactively completes tasks
• 1+ years' experience in membership services industry preferred
• 1+ years' experience in process improvement

Benefits

• Health insurance (medical, vision, dental and prescription drug)
• Up to 22 days of Paid Time Off (PTO) in the first year
• Eleven paid holidays in addition to PTO
• 401(k) with Employer Match
• Life, Short-Term Disability and Long-Term Disability insurance
• Flexible Spending Accounts
• 4 Hours of Volunteer Time Off per year
• On-Demand Pay / Earned Wage Access
• Free Premier RV AAA Washington Membership
• Travel, Insurance, and Membership Discounts and Perks
• Paid, on-going training throughout your career
• THRIVE wellness program
• Tax-advantaged commuter benefit
• Free parking
• Financial Literacy Education

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