[Remote] Training Coordinator
Note: The job is a remote job and is open to candidates in USA. Airbnb is a global hospitality service that connects hosts and guests, and they are seeking a Training Coordinator to support their Global Operations Training team. The role focuses on managing vendor training operations, facilitating communication, and ensuring training documentation is maintained effectively.
Responsibilities
- Act as an internal Airbnb POC, supporting vendors and channeling questions and feedback to appropriate teams within Airbnb, including Service Delivery Partner Optimization, Workforce Management, Knowledge Management and Quality
- Build and preserve trusted relationships through clear and direct communication, collaboration and delegation across multiple levels, internally and externally
- Coordinate the logistics of internal new hire training by working closely with Talent, Recruiting and the Learning Facilitation Team Manager
- Develop and drive vendor trainer engagement initiatives, including organizing and moderating regular meetings
- Ensure training performance documentation is accessible, completed correctly and in full, and conduct regular audits to ensure required maintenance is addressed in a timely manner
- Support with troubleshooting technical issues and driving completion of critical projects
Skills
- Experience working with training operations and third-party vendors
- Excellent organization, attention to detail, flexibility, proactivity and resourcefulness
- Strong communication and interpersonal skills, with a proven track record of the ability to work across departments and levels
- Adaptability to quickly adjust to new technologies, business needs and workload reprioritization
- Willingness to travel, if necessary (up to 25%)
- Preferred knowledge of Tableau, SQL and other Airbnb databases, including creating queries and manipulating large data sets
- Preferred familiarity with Absorb (LMS) and Orchestra (TMS)
Benefits
- Bonus
- Equity
- Benefits
- Employee Travel Credits
Company Overview