Contact Center Operations Coordinator

We’re looking for a detail-driven Corporate Services Coordinator to support our fast-paced travel and customer support environment. This role sits at the center of our operation—handling administrative workflows, supporting customer-related processes, and partnering across teams to keep everything running smoothly.

WHAT YOU'LL DO

• Coordinate with hotels to complete credit card verification and check-in processes
• Process supplier/vendor requests in real time to support customer bookings
• Respond to and manage requests in a shared operations support inbox
• Research and resolve customer-related inquiries using internal systems
• Support internal travel administration, including tracking and reconciliation of travel vouchers
• Partner with teams like Customer Support, Operations, and Accounting to resolve issues
• Identify opportunities to improve processes and efficiency
• Occasional travel may be required based on business needs, including meetings, conferences or client visits.

WHAT MAKES YOU A FIT

• Previous administrative, coordination, or contact center support experience preferred
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a deadline-driven environment
• High attention to detail and comfort working within structured processes
• Problem-solving mindset with the ability to navigate internal systems
• Team-oriented, reliable, and proactive

SCHEDULE/HOURS

• Typical Schedule: Monday - Friday, 10:00 AM - 7:00 PM EST
• Some training may take place on site at our Duluth, GA office
• Remote (not mobile): You’ll work from a dedicated home office with high-speed internet (satellite, T-Mobile, and Verizon home internet are not supported)
• Annual travel to our Duluth office 2–3 times per year based on business needs for meetings, team engagement and development

WHAT WE OFFER

• A respected, mission-driven company committed to innovation and service excellence
• Career growth pathways and continuous training
• A collaborative culture where your voice is heard and your work matters
• Equipment provided and travel covered for required in-person training

Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at [email protected].