Change and Adoption Lead (31784)

ExamWorks is seeking a strategic, technologically skilled, and collaborative individual with experience in leading implementations and operational change initiatives to join the team as a Change & Adoption Lead.

This will be a remote position with a Monday – Friday schedule.

The Change & Adoption Lead is responsible for ensuring the successful adoption of new systems, processes, and ways of working across ExamWorks. While the initial focus will be on a current Salesforce transformation program, the role will expand to support broader organizational change as the company modernizes technology and operations.

This role leads the internal change strategy across implementation, go-live, and stabilization—ensuring new capabilities translate into meaningful improvements in how teams work, collaborate, and deliver value. The Change & Adoption Lead partners closely with the Transformation Program Lead, technology leaders, implementation partners, and business stakeholders to drive sustainable operating change.

The role will also help establish ExamWorks’ internal change capability by building foundational approaches to communications, training, and adoption measurement that support future initiatives across the organization.

ESSENTIAL FUNCTIONS

Salesforce Transformation Adoption

• Own the internal change and adoption strategy for the Salesforce transformation program, including both platform adoption and new ways of working.
• Partner with Salesforce implementation partners and external change consultants while retaining internal ownership of change outcomes.
• Define and execute the overall change roadmap, including readiness milestones, training strategies aligned to real workflows, and communications that reinforce priorities, roles, expectations, and accountability.
• Coordinate closely with release, cutover, and stabilization planning to ensure teams are operationally and behaviorally ready.
• Act as the voice of the field during rollout and stabilization, surfacing friction, confusion, and resistance early.
• Track adoption, readiness, and operating effectiveness indicators and translate insights into targeted interventions that improve adoption and performance.
• Partner with program leadership to address adoption risks before they impact delivery or operational performance.

Enterprise Change Capability

• Establish and lead a change champion and leadership enablement network across the organization.
• Support new ways of working across business, IT, delivery partners, brands, and field teams as the operating model evolves.
• Reinforce clear ownership, decision rights, and accountability as new workflows and operating expectations are introduced.
• Help embed new practices so adoption continues without heavy reliance on external vendors.
• Contribute to the development of ExamWorks’ internal change capability, including approaches for training, communications, and adoption measurement that can support future initiatives.
• Perform other duties as assigned by management.