Client Success Assistant

EJF is a well established & a rapidly growing real estate property management company in the District of Columbia is seeking to hire a responsible, dynamic, organized, detail oriented, and reliable Client Success Virtual Assistant to join our fun & hard working team. Job purpose : The Client Success Assistant supports the Director of Client Success by ensuring smooth operations across multiple communities, with a particular focus on monitoring at-risk properties and assisting with transitions, meetings, and success plans. This role involves close coordination with internal teams and community boards to deliver top-tier client satisfaction. Duties and responsibilities: - Monitor and Update the Watchlist Tracker. - Assist in the Creation and Execution of Client Success Plans. - Monitor Community Manager Transitions. - Attend Board Meetings and Check-Ins. - Coordinate the Execution of the 90-Day Transition Plan. - Assist in Post-Mortem Exit Analysis. - Creation of Playbooks and Resource Materials. - Follow-Up with Internal Teams. - Assist in Resolving Client Issues. - Assist in Process Improvement and Documentation. - Monitor Progress on Success Plans and Transitions. - Support in Tracking Metrics and Reporting. Contribute to Departmental Initiatives. Other duties that may be assigned from time to time. Qualifications : - Property Management Experience preferred but not required - Client Relation Management - Customer Service - Interpersonal Skills - Technical proficiency - Client-Centric Approach - Data Analysis and Reporting