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Note: This role supports leaders and operations across our Western Region. To ensure alignment with business hours and real-time collaboration, candidates must reside in the Pacific Time Zone, with frequent regional travel.

Position Summary

The Vice President, Practice Operations provides senior-level leadership and operational oversight for oncology practice operations across a multi-site, multi-disciplinary care delivery platform. This role is responsible for translating organizational strategy into scalable, high-performing practice operations while ensuring exceptional patient experience, regulatory compliance, financial discipline, and clinical partnership alignment.

Reporting to the President, Network Operations, serves as a key operational partner to physicians, clinical leaders, and corporate shared services. The role is accountable for operational performance, practice optimization, and continuous improvement across medical oncology, hematology, infusion services, and ancillary oncology services.

Key Performance Areas

KPA 1. Practice Operations & Performance Management

• Provide operational leadership and oversight for oncology practices across multiple markets and sites of care.

• Ensure consistent execution of operational standards, workflows, and best practices while allowing for appropriate local adaptation.

• Establish and monitor KPIs related to access, throughput, patient experience, staffing productivity, and operational efficiency.

• Identify operational risks and performance gaps; develop and execute corrective action plans.

• Support growth initiatives including new provider onboarding, service line expansion, and site openings.

KPA 2. Clinical & Physician Partnership

• Serve as a strategic operational partner to physician leaders, medical directors, and advanced practice providers.

• Collaborate with clinical leadership to align operational workflows with evidence-based care models and quality standards.

• Support physician engagement by balancing operational efficiency with patient-centered care delivery.

• Facilitate effective communication and issue resolution between practices and enterprise leadership.

KPA 3. Financial Stewardship & Operational Efficiency

• Partner with finance leadership to manage practice-level budgets, labor models, and cost controls.

• Drive productivity optimization across front-office, clinical support, and infusion operations.

• Support revenue cycle performance through coordination with billing, coding, and reimbursement teams.

• Evaluate operational and staffing models to improve margin performance without compromising quality of care.

KPA 4. Quality, Compliance & Risk Management

• Ensure compliance with federal, state, and local regulations governing oncology and infusion services (e.g., OSHA, HIPAA, CMS).

• Support accreditation readiness and ongoing compliance for oncology-specific programs and certifications.

• Promote a culture of safety, quality, and continuous improvement across all practice operations.

• Address operational issues related to patient complaints, incidents, and risk mitigation in partnership with quality teams.

KPA 5. People Leadership & Talent Development

• Lead, coach, and develop regional and practice-level operational leaders.

• Ensure effective workforce planning, staffing models, and succession planning.

• Foster a high-performance, accountable culture aligned with organizational values.

• Partner with Human Resources on performance management, employee engagement, and retention strategies.

KPA 6. Strategic Initiatives & Change Management

• Execute enterprise initiatives impacting practice operations, including technology implementations, workflow redesign, and care model transformation.

• Support integration of acquired practices and alignment to enterprise standards.

• Lead change management efforts to ensure adoption, sustainability, and measurable outcomes.

• Provide operational insights and recommendations to senior leadership to support long-term growth strategies.

Position Qualifications

Education

• Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, or a related field required.

• Master’s degree (MBA, MHA, MPH, or similar) strongly preferred.

Minimum Relevant Experience

• Minimum of 8–10 years of progressive healthcare operations leadership experience, with at least 5 years in oncology, multi-specialty, or complex ambulatory care environments.

• Demonstrated experience leading multi-site operations and managing senior-level leaders.

• Experience supporting physician-led practices and clinically integrated care models.

Skills

• Strong understanding of oncology practice operations, infusion services, and ambulatory care workflows.

• Proven ability to lead through influence and partnership rather than direct authority.

• Financial acumen with experience managing budgets, productivity models, and operational KPIs.

• Excellent communication, change management, and problem-solving skills.

• Ability to operate effectively in a fast-paced, growth-oriented healthcare organization.

Travel: 0-25%