Director, Healthcare Operations (Logistics)

JOB SUMMARY:

The Director of Healthcare Operations will focus efforts on managing the operational aspects of the healthcare business within Hilldrup. This person will be judged on the overall success of these projects, which is to include customer satisfaction and profitability. This person will oversee operations, pricing, scope of work, client presentations and setting up the appropriate team to manage this business. This role ensures that all projects are properly scoped, contracted, priced, delivered on time, within scope and budget, while achieving the highest levels of customer satisfaction, compliance and service excellence. This position will collaborate cross functionally to develop, manage and continuously improve healthcare-specific processes and deliverables.

SUPERVISORY RESPONSIBILITIES:

TBD

DUTIES/RESPONSIBILITIES:

Hire and manage team necessary for this business line to function properly

Oversee pricing function for all healthcare and laboratory opportunities, and work with the Hilldrup Pricing Desk as needed to develop accurate, competitive, and profitable estimates

Accountable for operational success and profitability of each project

Work closely with the Hilldrup Response Team as needed on proposal responses

Perform contract reviews with legal and ensure timely, and legally compliant responses

Work with account and project managers to set up systems and processes that ensure maximum client retention, customer satisfaction, and budget discipline

Review vendor network and continuously look for best in industry companies to partner with

Build operational guidelines, expectations, and key metrics for projects

Assist with development, documentation, communication, training and support team on processes, procedures, and operational & administrative expectations

Create clear and well-structured business requirements and documentation

Think strategically about ways to grow the business, whether that is through new service offerings or acquisitions

Performs other duties as assigned

VALUES/COMPETENCIES

Empowered Accountability:

• You are Hilldrup to the customer.
• When a challenge arises, we are personally responsible for taking ownership and providing a timely and clear resolution.

Uncompromised Integrity:

• We show respect and integrity to our customers, partners and each other in all that we do and at all times, even when no one is watching.

Unwavering Commitment:

• We are committed to our customers, each other and our Hilldrup values with steadfast resolve.

Fearless Communication:

• Let your voice be heard and listen!

Infectious Positivity:

• People want to be around and do business with people who are positive and happy. There are two ways to look at every situation – we focus on the positive side.

Purposeful Agility:

• Flexibility is the key in developing long-term business success. But we do it with purposeful planning.

REQUIRED SKILLS/ABILITIES:

Previous pricing and project management positions in the healthcare industry.

Ability to inspire and lead a team through good and bad business times.

Great analytical, critical thinking and problem-solving abilities.

Adaptable and capable of working in fast-paced environments.

Self-motivated and comfortable with autonomous work.

Excellent written and verbal communication skills.

Outstanding financial and business acumen.

Ability to effectively develop and maintain working relationships with internal and external stakeholders.

Exceptional organizational abilities and strong attention to detail.

Adept regarding the use of technology.

Commitment to the highest ethical practices.

QULIFCATIONS

Required Education:

Recommended four-year degree from an accredited university, preferably with a concentration in marketing, sales and/or business.

Required Experience:

Five to seven years of healthcare relocation project management experience

License/Certification:

None required:

PREFERRED QUALIFICATIONS

PHYSICAL REQUIREMENTS:

Primary Work Location:

Works in an office and in healthcare and laboratory environments.

Physical Demands:

Prolonged periods of sitting at a desk and working on a computer. Planned long days on project sites overseeing vendors and crews. Must be able to lift 15 pounds at times. Must be able to travel estimated 50% of the time

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities