Account Manager
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.
About you: You enjoy building strong relationships and helping customers get the most value from the products they use. You’re curious, proactive and confident speaking with people at all levels. You like understanding what customers need, solving problems early and keeping things simple. You’re organised, calm under pressure and comfortable managing several conversations at once. You care about doing what’s right for customers and you’re keen to grow your skills in a supportive team.Day to day, you will: • Build trusted relationships with your customers and understand what they need from us. • Work closely with teams across Access to solve problems and make sure customers get a smooth experience. • Spot opportunities where customers may benefit from other products or services, and guide them through their options. • Keep clear notes and updates in our systems so everyone has a complete picture.Your skills and experiences might also include: • Experience working with customers in an account management or customer‑facing role. • Confidence using simple tools or systems to track activity and customer needs. • A natural ability to communicate clearly and manage expectations. • An interest in learning more about our products so you can support customers with confidence.What are we all about?
The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.
With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.
We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?
Let’s make a difference together.
Love Work. Love Life. Be You.
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