Director, Sales Engineering

ABOUT RETOOLNearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling customer support workflows, building admin dashboards, and countless other processes you might not have even thought of. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re building the first enterprise AppGen platform: software that transforms natural language into production-ready code, integrates directly with business data, and meets the highest standards of security and governance. AI is redefining what it means to build software—and who gets to build it. The definition of “developer” now includes analysts, operators, and domain experts creating solutions directly. As the pool of builders widens, so does the complexity of what they need to build. The opportunity is enormous, but so is the challenge of enabling this larger community to build production-grade software safely. That means AI that understands real business data, enforces enterprise policies automatically, and empowers teams to create once and reuse everywhere with shared, trusted components. Over 100 million hours of work has been automated by developers and domain experts using our platform, freeing them to focus on creative problem-solving and strategic initiatives that drive real business value. The people closest to knowing what needs to be built can now safely create custom solutions within enterprise guardrails. And that's a mission worth striving for. Let's build the future together! WHY WE'RE LOOKING FOR YOUThe opportunity for Retool is massive—and the timing matters. The problems we solve are broad, and our customers span industries, use cases, and levels of technical sophistication. We’re looking for a leader who can build and scale a high-impact Sales Engineering organization to accelerate growth now and into the next phase of the company. WHO YOU'LL WORK WITHYou’ll partner closely with Sales leadership across Account Executives, Sales Development, and Operations to shape the direction of the business. You’ll also work cross-functionally with Recruiting, Engineering, Marketing, and our Technical Customer Experience teams (Customer Success, Services, Support, GTM Programs). You’ll lead and grow a global Sales Engineering org, and play a key role in defining how we show up technically in the market. We’re a highly collaborative, high-ownership team that cares deeply about our customers and how we build. We’re looking for someone who raises the bar, operates with urgency, and wants to help shape what this org looks like at scale. WHAT YOU’LL DO:

• Set and execute the strategy for the Sales Engineering function in support of company growth goals
• Hire, develop, and lead a global team of Sales Engineering leaders and ICs
• Partner with GTM and Technical Customer Experience leadership to align pre-sales strategy with broader business objectives
• Own the technical sales process—from discovery through solution design, demos, and POCs
• Ensure the team is equipped with the right tools, systems, and enablement to operate efficiently and at a high level
• Use data and performance metrics to identify gaps, drive accountability, and continuously improve team output
• Engage directly with key customers and prospects on complex deals and strategic opportunities
• Act as a trusted technical advisor to customers and an internal advocate for their needs
• Build strong cross-functional relationships with Product, Engineering, and Design to stay ahead of product evolution
• Drive adoption of modern tooling, including AI-assisted workflows, to improve team productivity and customer experience
• Foster a culture of high standards, curiosity, and continuous improvement
• Stay current on industry trends, including emerging technologies and AI, and translate that into how the team sells and positions Retool

THE SKILLSET YOU'LL BRING:

• 10+ years in technical GTM roles with 5+ years leading Sales Engineering or similar teams, preferably in SaaS or developer-focused products.
• Proven experience managing managers and scaling global technical teams.
• Comfortable selling to enterprise accounts, including Fortune 500 companies.
• Strong background with developer tools or technical audiences.
• Experience leveraging modern sales and productivity tools, including AI workflows.
• Track record of exceeding targets and driving team performance.
• Excellent communication, strategic thinking, and ability to be hands-on when needed.

For candidates based in the United States, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. The base pay range for this role is $260,820 – $361,000 per year. Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations. Apply To This Job