Operations System Support Technician

Job Title: Operations Systems Support Technican  

Department: Corporate Information Technology

Reporting To: Manager, Operational Systems 

Employment Type: Full Time

Location: Remote 

The anticipated starting salary range for individuals expressing interest in this position is $80,000.00/Yr. 

Salary to be determined by the education, experience, knowledge, skills, abilities and location of the applicant, as well as internal and external equity.

Audacy offers employees who are eligible for benefits with a comprehensive benefits package which includes: a health care coordinator, medical, dental, vision, mental health, telemedicine, flexible spending accounts, health savings account, disability, life insurance, critical illness, hospital indemnity, accident insurance, paid time off (sick, flex-time away/vacation days, personal, parental, volunteer), 401(k) retirement plan, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet insurance.

Overview

Audacy is seeking a talented and solutions-oriented Operational Systems Support Technician to join our operational systems team. This role is responsible for providing technical support for the critical systems responsible for digital audio playout, automation, content management, scheduling, and studio systems. You’ll join a team of like-minded support professionals to ensure Audacy’s portfolio of stations is serving high-quality content to its 40M active monthly listeners. This is a remote position, so being as self-sufficient and proactive as possible is key to being successful in this role.

What You'll Do

• Manage the helpdesk, providing immediate support for broadcast playout, scheduling, and other integrated systems across markets for content and technical operations.
• Function as a subject matter expert in all things related to digital audio playout, automation, and cross-market functionality.
• Collaborate with in-market technical and content teams and Audacy’s network operations center, and systems vendors to troubleshoot and rapidly resolve product-impacting issues.
• Proactively review and mitigate product-impacting issues.
• Execute software upgrades for markets as needed.
• Set up and expand integrated systems in markets.
• Provide training to markets for new staff and new functionality.
• Deliver 24/7 on-call rotational support of playout applications and infrastructure.

More About You

Required

• Naturally driven with a positive attitude and desire to learn the broadcast industry.
• Bachelor’s or Associate's Degree in Computer Science, IT, Engineering, or related field (or equivalent work experience).
• Hands-on experience working in a production/on-air environment, handling audio consoles, automation systems like WideOrbit is strongly preferred.
• Standard Automation Support credentials include Beyond Trust (WO Automation Admins), ZenDesk Agent, Zoom, Gmail, and GSelector.
• Basic knowledge of computers and IT systems is a must, including proficiency with Google, (GMail, Doc’s Sheets, Slides).
• The ability to multitask in a multiple-project environment.
• Availability to work various hours / days, including some weekends and holidays.
• Good communication skills.

Please be aware that Audacy will never ask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives will only come from email addresses ending in @audacy.com. If you receive any suspicious requests or communications, please verify their authenticity before responding.

Audacy is a leading audio content and entertainment company. As champions of audio, we connect with people in the moments that matter — delivering trusted local news, passionate sports and your favorite music across 220+ radio stations, premium podcasts, live events and digital experiences that reach more than 200 million listeners every month. We create compelling content, foster deeply engaged audiences and deliver outcomes that matter for advertisers. Learn more at www.audacyinc.com and join the conversation on LinkedIn, X, Facebook and Instagram.

Audacy is an Equal Opportunity Employer. Audacy affords equal employment opportunity to qualified individuals regardless of their race, color, religion or religious creed, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, ancestry, age (over 40), physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or other classification protected by applicable federal, state, or local law, and to comply with all applicable laws and regulations. Consistent with our commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Audacy, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-610-660-5614. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.