IT Coordinator

We’re searching for a detail-oriented and service-driven IT Coordinator to join our team at the Leukemia & Lymphoma Society of Canada. If you're passionate about technology, enjoy solving problems, and want to contribute to a mission that makes a meaningful difference in people’s lives, keep reading. 

About Us 

At the Leukemia & Lymphoma Society of Canada, we are driven by our ambition to change the course of the blood cancer experience for every person in Canada. This vision is a significant undertaking—one that requires a culture grounded in big ideas, bold action, and a deep sense of purpose. 

Working at LLSC means being part of a passionate, mission-driven community committed to making a difference. Guided by our values of Authenticity, Freedom and Responsibility, Lifelong Learning, Shared Achievement, and Servant Leadership, we foster a workplace where our people are connected, collaborative, and inspired—no matter where they are located. 

About You 

You are a proactive problem-solver who enjoys helping others navigate technology with confidence. Whether supporting colleagues remotely or troubleshooting in real time, you bring patience, curiosity, and a strong customer service mindset to everything you do. 

You’re early in your IT career (or currently pursuing it) and looking for an opportunity to build experience in a supportive and purpose-driven environment. You take initiative, communicate clearly, and are eager to learn and grow while contributing to a high-performing team. 

About the Role 

As an IT Coordinator, you will play a key role in supporting the day-to-day technology needs of the organization. Together with the IT Manager and Transformation team, you will help ensure our systems run smoothly and our employees are equipped with the tools they need to succeed. 

What You Will Do

• Provide timely first-level technical support for hardware, software, and system access issues 

• Monitor and respond to internal IT support requests, troubleshooting end-user issues  Install and configure software, devices, and workplace technology (e.g., laptops, printers, scanners) 
• Support connectivity, device performance, and application troubleshooting  Maintain and monitor computer systems and workplace technology 
• Set up user accounts and technology access for onboarding and offboarding employees 

• Assist with deployment and configuration of laptops and workplace tools 
• Support the scheduling and technical setup of board and committee meetings, including virtual meeting logistics.

• Coordinate with third-party vendors for hardware deployment, tracking, and inventory 

• Maintain IT asset inventory and documentation 
• Liaise with manufacturers/vendors for warranties, repairs, and hardware support 
• Assist with testing and implementation of new systems and applications 

• Support system updates, maintenance tasks, and continuous improvements 
• Identify opportunities to improve efficiency and proactively address technical issues 
• Maintain and update IT documentation, procedures, and knowledge resources 
• Support ongoing improvements to IT processes and service delivery 

What Will Make You Successful 

You are currently pursuing or have recently completed studies in Information Technology, Computer Science, or a related field (or bring equivalent experience)

You have experience in a helpdesk or IT support environment

You have experience with device provisioning, user account management, or basic networking

You are familiar with IT ticketing systems or service desk tools

You have a solid understanding of Windows operating systems and Microsoft 365

You bring strong troubleshooting and problem‑solving skills

You are an effective communicator with a strong customer service mindset

You are organized, responsive, and able to manage multiple requests effectively

You are comfortable working independently in a remote or hybrid environment

You are bilingual in English and French (an asset, due to the nature of our National organization)

Working Conditions 

• This is a work-from-home position with a national scope; candidates may reside in any province where LLSC operates (AB, BC, NS, ON, NL, MB, QC) 

• Occasional travel is required (up to 5 times per year) for in-person meetings and events  

• Up to 15% of work may be conducted outside of the home 

• Flexibility in working hours may be required to support employees across time zones 

• A stable internet connection and a private workspace suitable for confidential conversations are required 

What We Offer 

• Generous time off, including 15 days of vacation to start, your birthday off, and extended holiday closures at year-end 

• Comprehensive health and benefits, including a healthcare spending account 

• A flexible, remote-first work environment 

• A four-day workweek benefit 

• A collaborative, purpose-driven culture with supportive colleagues