Recovery Manager

The Recovery Manager is responsible for the day to day collection efforts on delinquent payments for consumer accounts within a charged off portfolio. They are responsible for supporting the management and analysis of the charged off portfolio to help ensure that collection efforts and strategies meet established KPIs and recovery objectives. They also provide support in managing relationships and objectives with third party collection vendors involved in collecting charged off accounts.

Work schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. CST. Occasional Saturdays may be required.

Essential Functions 

• Manage, coach, develop, and train employees to achieve expected departmental results, while ensuring adherence to company policies and procedures

• Coordinate activities of employees, to include dialer operation and/or list strategizing with the goal of maximizing collection efforts while also remaining efficient

• Coordinate activities of third-party agencies when needed

• Investigate, resolve, and respond to escalated issues

• Manage business results by analyzing reports and any associated productivity, to include scorecard review with employees

• Coordinate with members of management to develop/implement new strategies, process improvements, and procedures 

• Answer questions and take manager calls

• Monitor employee attendance and schedule adherence

• Assist in reviewing and approving bonus and subsequent payouts/payrolls

• Collaborate with and assist with leading BPO partners

• Compile and present monthly KPI results to Executive Level Leadership

• Serve as a backup resource for the VP of Collections and Recovery and the Director of Repossession and Recovery, providing support as needed

Required Education and Experience

• Bachelor’s degree in related field, or commensurate work experience required

• 5 years of Collections experience in increasingly elevated roles required

• 2 years of people management experience required

• Financial industry experience preferred

• Bilingual (English and Spanish) candidate beneficial

• Attention to detail and accuracy required

• Excellent verbal and written communication skills required

• Proficient in the utilization of Microsoft Office Suite 

• Ability to thrive in a fast paced work environment 

Physical Demands While performing the duties of this job, the employee is frequently required to sit, stand, walk, visualize, talk, hear, and handle or touch objects or controls. The employee may occasionally lift, push, or pull up to 20 pounds. 

This position is an office-based position where you must be able to sit for long periods of time. The employee will be working on a computer 90% of the time.