Support Engineer

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Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 95 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!

Overview

The primary role of the Support Engineer is to deliver application support and maintenance for SaaS and on-premises customer environments, ensuring continuous 24/7 operation for a range of products, applications, and services.

What you will do

• Hands-on experience with web technologies and network protocols, including troubleshooting of web application frontends, APIs, and backends.
• Proficiency in writing Linux/Unix commands and shell scripts for tasks such as automation, log analysis, system monitoring, and maintenance. Familiarity with operating system internals is a plus.
• Knowledge of support processes, including Incident Management, Problem Management, and Change Management, as well as experience with ticketing systems.
• Strong verbal and written communication skills.
• Excellent analytical and problem-solving abilities.
• Familiarity with cloud platforms such as AWS, Azure, and/or Google Cloud.

What we are looking for

• Educational requirements: Bachelor’s degree in computer science, Information Technology, Electronics, or a related field.
• 2-3 years of experience in a similar role.
• Must be a US Citizen/Resident or meet other FedRAMP requirements.
• Leverage AI technologies (e.g., GenAI assistants, chatbots, and automation) to enhance productivity, accelerate issue resolution, and improve customer self‑service experiences.
• Apply AI‑driven analytics to support operational data to identify trends, bottlenecks, and opportunities for continuous improvement across the support workflows.
• Utilize AI‑based customer sentiment analysis to proactively surface risks, improve engagement strategies, and drive more positive customer outcomes.
• Promote responsible AI in Support to deliver scalable, secure solutions that meet business and customer goals.

Preferred Requirements

• Understanding of database management systems, including relational database design principles, tuning, SQL execution, and configuration.
• Understanding of networking design principles, including TCP, IP, HTTP/S, S/FTP, SMTP, AS2, and other data communication protocols.
• Strong debugging and problem-solving skills, with experience with C, C++, Java, or other object-oriented languages.
• Understanding of debuggers, system utilities, and performance monitoring tools.
• Detailed knowledge of the following technology is a plus –
• UNIX/Linux (AIX, Red Hat EL, Solaris, HP-UX) and Windows knowledge and administration
• Database systems (Oracle, Microsoft SQL Server, DB2, JDBC)
• Experience working with FedRAMP enterprise customers

This position is 100% remote anywhere in the US

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