Experienced Customer Retention Representative – Remote Work from Home Opportunity at arenaflex
At arenaflex, we're dedicated to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our company culture is built on fostering a caring and innovative environment that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful space that inspires us to Make Tomorrow Better. We're seeking an experienced Customer Retention Representative to join our team! As a vital part of our dedicated and professional team, you'll play a key role in ensuring that customers who call in with the intention of canceling are provided assistance in understanding the importance of keeping their coverage, as well as providing policy maintenance. This is a remote work from home position, offering the flexibility and autonomy you need to thrive in your career.
What You'll Do
As a Customer Retention Representative at arenaflex, you'll be responsible for handling inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and/or place calls to current policyholders regarding coverage, premium due, as well as other policy information. You'll answer questions about policy benefits and premiums and accurately document the information on the appropriate database.
What You Can Bring
To succeed in this role, you'll need to possess the following skills and qualifications:
- High school diploma or GED
- Customer service experience
- Excellent oral and written communication skills
- Superior customer service skills, including being friendly, efficient, and a good listener
- Proficient use of the computer, keyboard functions, and Microsoft Excel
- Ability to work under pressure and multi-task
- Excellent organization and time management skills
- Detail-oriented with the ability to analyze information and make logical conclusions
- Desire to learn and grow within the company
- Ability to type 30 words per minute (pre-employment assessment required)
How arenaflex Will Support You
At arenaflex, we're committed to investing in our employees' growth and well-being. Our comprehensive benefits package includes:
- Competitive compensation designed to reflect your expertise and contribution
- Comprehensive health, dental, and vision insurance plans to support your physical and mental health
- Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan
- Paid holidays and time off to support a healthy work-life balance
- Parental leave to help our employees welcome their new additions
- Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals
- Company-paid counseling for assistance with mental health, stress management, and work-life balance
- Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career
- Discounted Texas Rangers tickets for a proud visit to Globe Life Field
Opportunity Awaits!
Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At arenaflex, your voice matters.
Required Skills
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet productivity standards
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Proficient in Microsoft Office and other software applications
Expected Salary
$15 - 18 per hour
Location
McKinney, TX
How to Apply
If you're a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, apply now to join our team at arenaflex! Apply for this job