Nuvem - Client Operations Lead

Nuvem

Who We Are

NuvemRx helps community health providers deliver on their mission by simplifying the complexity of pharmacy operations, with a suite of scalable solutions that integrate software, intelligence, and expert support to illuminate savings, expand access, and elevate patient care.

What We Are Looking For

At NuvemRx, we hold a high bar because our work directly impacts patient care. We look for people who embody our core values:

• Mission Always: Every choice is a chance to serve our customers and improve healthcare
• Be a Pioneer: Take initiative, solve problems, and build what does not yet exist
• Do the Right Thing the Right Way: Lead with integrity, compliance, and thoughtful execution
• Stronger Together: Own your role, collaborate deeply, and elevate the team

We are also a fast-growing company, which means you bring strong ownership, comfort with ambiguity, resilience, and a bias toward action.

About the Role

As a Client Operations Lead, you will own a portfolio of health center clients end-to-end, from implementation kickoff through go-live and long-term success. You will be a power user and champion of nuReferrals, our referral capture platform powered by par8o, helping clients maximize 340B referral capture, improve program performance, and unlock meaningful revenue to reinvest in patient care.

This role combines client partnership, project execution, and 340B subject matter expertise. You bring the credibility to earn trust from a pharmacy technician and the polish to present in a QBR to a CEO. You are comfortable operating across workflows, identifying gaps, and turning insights into action.

When a client captures more 340B savings, improves program performance, and achieves their goals, that success is directly tied to your work.

What You’ll Do

Client Outcomes and Success

• Own a portfolio of health center clients as their primary point of contact for 340B referral capture
• Deliver performance reporting and QBRs, proactively surfacing opportunities to improve program outcomes
• Drive referral capture optimization using nuReferrals, helping clients close the loop on eligible referrals
• Act as a trusted partner to clients, ensuring they feel supported, informed, and have a knowledgeable partner, not a ticket queue

Implementation and Execution

• Lead client implementations from kickoff through go-live
• Manage timelines, milestones, and coordination across internal and client stakeholders
• Identify gaps in execution and drive resolution to keep clients on track

Performance and Optimization

• Analyze client data to identify trends, gaps, and opportunities
• Translate insights into clear, actionable recommendations that improve performance
• Support clients in improving both operational efficiency and financial outcomes

Internal Collaboration and Growth

• Act as the voice of the client internally, partnering with Product, Data, and Operations teams to improve solutions
• Develop and assess analyses and reporting to support clients and internal stakeholders
• Identify and help drive revenue-generating opportunities across your portfolio
• Contribute to documentation, training materials, and process improvement efforts