Experienced Full Stack Customer Service Representative – Medicaid Member Support

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join arenaflex, a leading provider of mission-critical services and solutions, as a Remote Call Center Customer Service Representative.

About arenaflex

At arenaflex, we're dedicated to creating exceptional outcomes for our clients and the millions of people who count on them. Our team of passionate and driven professionals is committed to delivering innovative solutions that make a real difference in people's lives. As a customer service representative, you'll be part of a culture that values individuality, creativity, and collaboration.

Job Summary

We're seeking an experienced customer service representative to join our team in Des Moines, Iowa. As a Remote Call Center Customer Service Representative, you'll be responsible for providing exceptional support to Medicaid members, answering their questions, resolving their issues, and ensuring they have a positive experience with our program. This is a full-time position with a competitive hourly rate of $18.00, paid training, and a comprehensive benefits package.

Responsibilities

As a Remote Call Center Customer Service Representative, you'll be responsible for:

• Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately documenting enrollment requests and status changes
• Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

To be successful in this role, you'll need:

• A basic understanding of a call center environment in a customer service role and quality monitoring processes
• The ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• The ability to problem solve through analysis and ongoing feedback
• The ability to achieve results through knowledge, empathy, and commitment
• A high school diploma or GED
• A background check
• The ability to reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications

* Experience in a customer service role, preferably in a call center environment

• Knowledge of Medicaid programs and policies
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Ability to navigate a computer and enter data accurately
• Excellent typing and grammar skills
• Reliable internet access

What We Offer

As a Remote Call Center Customer Service Representative at arenaflex, you'll enjoy:

• A competitive hourly rate of $18.00
• Paid training with equipment provided
• Full-time schedule (40 hours a week)
• Career growth opportunities
• PerkSpot employee discount program
• Full benefits package, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

Work Environment and Culture

Our team is passionate about delivering exceptional experiences and making a real difference in people's lives. We value individuality, creativity, and collaboration, and we're committed to creating a positive, employee-friendly culture. As a Remote Call Center Customer Service Representative, you'll work in a fast-paced, dynamic environment with multiple priorities, but you'll also have the opportunity to grow and develop your skills and knowledge.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through the link below. Apply for the job now!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodation Requests

If you need a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through the link below. Apply for this job

Pay Transparency Laws

arenaflex is committed to transparency in compensation and benefits. The pay for this role is $18.00 per hour, and actual salaries may vary based on various factors, including location, experience, and performance. In addition to base pay, this position may be eligible for a bonus or incentive, and we offer a comprehensive benefits package, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. Apply for this job