Experienced Engagement Specialist - Sales / Customer Service Representative (Remote) at arenaflex
At arenaflex, we're on a mission to empower professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources. As a leading global human resources company, we're committed to creating a beautiful working world where people can thrive. We're now seeking an experienced Engagement Specialist - Sales / Customer Service Representative to join our team in the USA.
About arenaflex
arenaflex is a global human resources leader that empowers professionals and organizations to achieve bold ambitions and secure lasting impact. With a team of over 12,000 professionals across 60+ countries and more than 50 years of experience, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide. As part of the Adecco Group, we're proud to be a part of a global network that shares our values and commitment to excellence.
Key Accountabilities
As an Engagement Specialist - Sales / Customer Service Representative, you'll be the first point of contact for our clients, providing exceptional service and support to help them achieve their goals. Your key accountabilities will include:
- Demonstrating knowledge of all arenaflex programs, features, and benefits during phone calls
- Providing professional and timely follow-up to all client and individual inquiries
- Managing individual expectations by clearly communicating next steps and timing
- Meeting and/or exceeding established engagement KPI metrics
- Adhering to established outreach protocols
- Accurately and properly documenting engagement efforts in ORBIT
- Responding efficiently and accurately to calls, emails, and SMS explaining possible solutions and ensuring that clients feel supported and valued
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients as needed
- Utilizing software, databases, scripts, and tools appropriately
- Taking part in training and other learning opportunities to expand knowledge of company and position
- Adhering to all company policies and procedures
All About You
To be successful in this role, you'll need:
- A high school diploma or equivalent
- Prior sales and customer service experience
- A professional and articulate voice
- The ability to work in a fast-paced environment with evolving business needs
- A set Monday-Friday schedule
- A home office that is noise and distraction-free
- A computer with a USB headset
- Internet with a wired Ethernet connection to PC/Laptop
- A LinkedIn Profile
What We Offer
At arenaflex, we're committed to providing our employees with the tools, resources, and support they need to succeed. As an Engagement Specialist - Sales / Customer Service Representative, you'll enjoy:
- Growth opportunities within a global human resources leader
- Prioritizing learning to stay agile in an increasingly competitive business environment
- Fostering an open-minded environment where people spark new ideas and explore alternatives
Compensation
We offer a competitive hourly rate of $22.00 per hour.
Work Environment and Culture
At arenaflex, we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our culture is built on a foundation of trust, respect, and open communication, and we're dedicated to providing our employees with the support and resources they need to succeed.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through the link below. Apply for this job
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer/Veterans/Disabled. We're committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. Apply for this job