Experienced Customer Support Associate – Work from Home – Oklahoma City, OK
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Support Associate, you'll play a vital role in helping us achieve this goal by providing top-notch support to our clients' customers. If you're a motivated and customer-centric individual who thrives in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity to join our team.
About arenaflex
arenaflex is a leading customer contact center that offers a unique blend of innovation, flexibility, and career growth opportunities. Our team is dedicated to providing exceptional customer experiences that drive business results for our clients. We're committed to fostering a culture of collaboration, inclusivity, and continuous learning, where our employees can grow and thrive.
Job Description
As a Customer Support Associate, you'll be responsible for qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls. You'll work with a variety of clients across different industries, including appointment scheduling, insurance lead qualification, patient recruitment, and medical appointment setting. Your primary goal will be to provide exceptional customer service, resolve issues efficiently, and meet or exceed performance metrics.
Key Responsibilities:
* Qualify callers for programs, products, or services offered by our clients
- Conduct outbound and inbound calls to clients and customers
- Provide exceptional customer service, resolving issues efficiently and effectively
- Meet or exceed performance metrics, including call volume, quality, and customer satisfaction
- Collaborate with team members to achieve shared goals and objectives
- Participate in ongoing training and development to enhance skills and knowledge
Requirements:
* High School Diploma or GED required
- Excellent verbal and written communication skills
- Working knowledge of Windows-based operating systems, including Google Chrome
- Ability to demonstrate product knowledge once nesting period is complete
- Ability to adapt in a fast-changing environment
- Own a computer at home that meets the minimum workstation requirements:
+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better) + Operating System: Windows 10 (32-bit / 64-bit) or higher + RAM: 8GB or more
- Webcam
- High-speed internet access with download speed of at least 100 and upload speed of at least 10
- Must have a desk/workstation in a quiet workspace
- Must be able to attend a full 2-week mandatory virtual training Monday-Friday, 9am-5pm EST (8am-4pm CST)
Benefits:
* Remote work
- Remote training
- For full-time employees only:
+ Medical, dental, vision, STD, LTD, life, and AD&D after 90-day probationary period if elected + 401(k) after 90-day probationary period if elected + PTO after 6 months of employment
What We Offer:
* Competitive hourly rate of $10.00 per hour ($7.25 per hour during training)
- Opportunities for career growth and advancement
- Collaborative and dynamic work environment
- Ongoing training and development to enhance skills and knowledge
- Recognition and rewards for outstanding performance
How to Apply:
If you're a motivated and customer-centric individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team. Please submit your application online, and we'll review your qualifications and experience. We look forward to hearing from you!
Equal Opportunity Employer:
arenaflex is an equal opportunity employer. We welcome applications from diverse candidates and are committed to fostering a culture of inclusivity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Apply for this job