Experienced Customer Service Specialist (Spanish) – Wholesale and Retail Customer Support

Join arenaflex, a leading global coatings company, in their mission to inspire and improve the world by coloring and protecting what matters. As an Experienced Customer Service Specialist (Spanish), you will play a vital role in delivering exceptional customer experiences, driving sales growth, and maintaining the high standards of arenaflex's products and services.

About arenaflex

arenaflex is a company that takes pride in its stability, growth, and momentum, translating it into possibilities for its people. With a strong commitment to its employees, arenaflex offers a supportive and inclusive work environment that fosters growth, learning, and connection. As a customer-centric organization, arenaflex is dedicated to helping its employees and their families live healthier, save smarter, and feel better.

Job Summary

As an Experienced Customer Service Specialist (Spanish), you will be responsible for providing exceptional customer service to wholesale and retail customers, resolving their concerns, and ensuring maximum client satisfaction. You will work closely with customers to determine their needs, answer their questions about arenaflex products, and recommend the right solutions. You will also be expected to maintain the high quality and visual standards of the products and store, while consistently meeting the store's sales goals.

Key Responsibilities

* Ensure high levels of customer satisfaction through excellent sales service

• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements

* Must be at least eighteen (18) years of age

• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to arenaflex, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to arenaflex, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications

* Have at least a High School diploma or GED

• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and conflict resolution skills
• Ability to work in a fast-paced environment and meet sales goals
• Knowledge of paint and paint-related products
• Ability to operate tinting and mixing equipment
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Strong customer service skills

Career Growth Opportunities and Learning Benefits

* arenaflex offers a supportive and inclusive work environment that fosters growth, learning, and connection

• Opportunities for career advancement and professional development
• Access to training and development programs to enhance skills and knowledge
• Collaborative and dynamic work environment

Work Environment and Company Culture

* arenaflex is a company that values its employees and provides a supportive and inclusive work environment

• Opportunities for growth, learning, and connection
• Collaborative and dynamic work environment
• Flexible work arrangements and work-life balance

Compensation, Perks, and Benefits

* Competitive salary and benefits package

• Opportunities for career advancement and professional development
• Access to training and development programs to enhance skills and knowledge
• Collaborative and dynamic work environment
• Flexible work arrangements and work-life balance
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Employee discounts and perks

How to Apply

If you are a motivated and customer-focused individual with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all employees.

Note

arenaflex reserves the right to modify this information at any time, with or without notice, subject to applicable law. Apply for this job