Representative,Telemedicine

Summary

Remote Opportunity

Schedule

Monday: 9:00AM-3:00PM Wednesday: 7:00AM-3:00PM Sunday: 7:00AM-8:00PM

PRIMARY FUNCTION

Provide initial intake information in preparation for a telehealth visit with a clinician which is essential to the assessment, promotion, maintenance and restoration of patient’s health and wellness.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all the duties that may be assigned.

1) Initial greeting of the video telemedicine patient by welcoming the patients with a professional, upbeat, friendly attitude.

2) Identify if the patient has come through the proper channels to be seen via telemedicine.

3) Escalate any clinical or triage questions to the Telemedicine MA or RN patient to ensure that we can provide a telehealth visit.

4) Document appropriate intake information including but not limited to past medical history, family history, current medications, allergies, and pharmacy information.

5) Transfer this patient to a clinician if eligible for telemedicine.

6) If not eligible, assist in scheduling this patient an appointment with their primary care clinician.

7) Document accurately and efficiently within all systems (XPM, CRM, EHR).

8) Properly obtain and confirm patient’s information abiding to HIPPA law.

9) Schedule appointments using clinical prioritizing protocols and our scheduling policies.

10) Communicate with offices when necessary.

11) Meet established standards within all performance criteria.

12) Attend any necessary training/meetings to be up to date on protocol changes and available training.

13) Other duties may include, but are not limited to, outbound calls, copying, faxing, etc.

QUALIFICATIONS

EDUCATION:

· High School diploma or equivalent.

· Experience may be commensurate with education.

EXPERIENCE:

· Minimum of 1-2 years healthcare experience/Pediatric medical triage experience preferred.

· Previous customer service experience required.

KNOWLEDGE, SKILLS, AND ABILITIES

· Must have strong verbal communication skills.

TYPICAL WORKING CONDITIONS

· Patient-facing

· May be either full time remote/telework or rotate working in the office and remote/telework.

· This job must be U.S. based.

· Working in a professional office environment initially will transition to a work-from-home position.

· The position involves high & frequent patient interaction for telemedicine video visit requests.

· Environment requires ability to multi-task, communicate clearly & concise, data entry for extended period of times.

· Will require sitting for long periods of time.

OTHER PHYSICAL REQUIREMENTS

· Vision

· Sense of sound

· Sense of touch