REGIONAL MANAGER - USVI Region

Job Summary

The Regional Manager will report directly to the Regional Vice President. The Regional Manager is also responsible to the Owner or Asset Manager and all applicable government agencies or monitoring agents for overall management operations of each property in the assigned portfolio.

This position supports and executes Company and Owner expectations set forth for an assigned portfolio of Communities for profitability and superior performance by directing and leading team members in achieving and exceeding operational performance goals and expectations by enforcing policy, procedures, and practices.

The Regional Manager will have contact with the public conducting relationships in a manner that will enhance the overall marketing effort of the Company. The Regional Manager will be called upon and be expected to participate with local community and industry related organizations to attend functions, seminars, meetings, and classes to further the reputation of The Company and to maintain knowledge of the industry.

Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.

Essential Job Duties and Responsibilities

This job description does not list all duties that will be required of this position. You will be required to perform other duties, as requested by your Supervisor.

• Comply with all policies and procedures established by Royal American Management
• Select, train, supervise, and motivate personnel within portfolio
• Submit written reports on the operations of the properties within portfolio to the Regional Vice President, Owners and/or Asset Managers
• Review, analyze and interpret market data relevant to the industry
• Constantly seek to identify strategies to increase income and reduce expenses for portfolio
• Prepare and develop budgets for each community within the assigned portfolio to maximize profitability, while maintaining and enhancing the integrity of the asset
• Ensure that the portfolio and individual communities meet or exceed the established operational, financial, and business performance goals
• Ensure that the appearance and physical aspects of the properties meet the Company's and Owners established standards.
• Implement action plans and strategies for maximizing property performance
• Communicate regularly (not less than one time per week) with Clients/Owners/Asset Managers to provide updates on the performance of the Communities within the portfolio and to ensure Client satisfaction and retention
• Perform site visits as needed, but not less than one time per quarter

Knowledge, Skills and Abilities (KSAs)

• Strong leadership skills, communication skills, and decision-making abilities
• Sound understanding of multi-family operations as it relates to management of assets, personnel management, office operations, budgeting and planning
• Must be able to effectively and professionally communicate in e-mail, by phone, or in person with employees, applicants, residents, and vendors
• Ability to motivate portfolio and team members to accomplish Company goals and expectations
• Performance oriented and highly motivated to produce results
• High degree of creativity, coupled with sound business judgment
• An aggressive self-starter, yet diplomatic to effectuate positive relations with subordinates and peers
• Computer literacy
• Excellent written and oral communication skills
• Knowledge of multi-family property management matters
• Knowledge of operational issues related to all asset types and knowledge of progressive management practices
• Must be able to travel independently for the purpose of conducting property business. Must have a valid drivers license

Education and Experience

• Minimum high school graduate college degree preferred
• Minimum 5 years property management experience preferred
• Experience in managing multiple sites preferred
• Industry accreditations preferred: ARM (Accredited Residential Manager, CAM (Certified Apartment Manager), CPM (Certified Property Manager), CAPS (Certified Apartment Portfolio Supervisor)

Physical Demands

• Must be able to access all areas of the property's grounds and structures, including multilevel structures, with or without the aid of an elevator
• Able to work with at a computer for a minimum of 7 hours daily either standing or sitting
• Requires the ability to handle interruptions in a rapidly changing environment in an appropriate manner Work requires high attention and mental demands including the ability to prioritize and process information with accuracy and clarity