Customer Service Administrator

Customer Service Administrator Temporary role to start ASAP Harrow on the Hill (Hybrid) 35 hours per week We are currently recruiting for a Customer Service Administrator to join a friendly and fast-paced team on a temporary basis, with the potential to become permanent. This is a fantastic opportunity for someone who enjoys helping people, thrives in a busy environment, and takes pride in delivering excellent customer service. The Role You will be responsible for delivering a high standard of customer service to both internal and external customers across multiple channels including phone, email, online platforms, social media, and written correspondence. Working closely with internal teams and external partners, you will ensure customer queries are handled efficiently, professionally, and resolved in a timely manner. Key Responsibilities

• Respond to customer enquiries via telephone, email, and digital platforms
• Provide accurate information, guidance, and support to customers
• Build rapport with customers, demonstrating empathy and understanding
• Escalate issues where necessary and ensure appropriate follow-up
• Liaise with internal teams and partners to resolve queries
• Maintain accurate records using customer service systems

• Minimum 1 year experience in a customer service role
• Experience working within a professional office environment
• Confident communicator with an excellent telephone manner
• Able to build rapport and handle customer concerns with empathy
• Strong problem-solving skills with the ability to escalate where required
• Good IT skills and confidence learning new systems
• Proficient in English and Mathematics

• Hybrid working
• Supportive and collaborative team environment
• Opportunity for the role to become permanent