Experienced Bilingual Machine Learning Data Associate - German (Remote), Customer Engagement Technology

At arenaflex, we're revolutionizing the way we interact with customers across the globe. Our Customer Engagement Technologies (CET) organization is at the forefront of this transformation, developing innovative solutions that empower our customers to effortlessly self-serve and automate their interactions with our Customer Service Associates (CSAs). As a key member of our Omni Machine Learning Data Associate (MLDA) team, you'll play a vital role in driving the development of our cutting-edge translation system, which utilizes neural machine translation technology to support high-quality, real-time translations for up to 39 languages.

About arenaflex's Customer Engagement Technologies

arenaflex's CET organization is dedicated to powering Customer Service (CS) by developing elegant Customer and CSA-facing products globally. Our products offer effortless self-service and automated solutions to our customers, enabling them to effectively and elegantly solve customers' issues using our associate-facing products powered through human-centered design. Our team is passionate about removing language barriers and enabling flexibility in the CS labor force, ultimately allowing arenaflex to support customers anywhere around the world, irrespective of the language the CSA is speaking.

Job Summary

We're seeking an experienced Bilingual Machine Learning Data Associate - German (Remote) to join our Omni MLDA team. As a native German speaker with fluency in English, you'll drive German-to-English and English-to-German machine translation improvements in partnership with our Machine Learning team. Your primary responsibilities will include auditing cross-language interactions on text-based channels, reviewing and assessing the quality of machine translations in each direction, and informing on the highest priority machine translation improvement opportunities that will enhance the customer experience.

Key Responsibilities

* Native-level translation and localization skills in German

• Proficiency in testing and content reading in German, with the ability to document outcomes in English for stakeholders
• Utilization of German skills to support internal and external customers and related products
• Competence in navigating various internal tools to understand the customer journey
• Strong attention to detail and commitment to quality
• Adaptability to work in a dynamic environment and willingness to change priorities on short notice
• Must be fluent in German and English

A Day in the Life

As a Bilingual Machine Learning Data Associate - German (Remote), your daily activities will include:

• Localization/Translation
• Testing various workstreams
• Contact Reading in native language while documenting findings in English
• Stakeholder management

Benefits Summary

arenaflex offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan

About the Team

Our Omni MLDA team is a division of Customer Engagement Technologies (CET), partnering with key stakeholders to:

• Automate customer service processes
• Enhance the end-to-end customer experience

Requirements

* Project planning experience, including project scoping, deadline-setting, backlog maintenance, and reporting

• Bachelor's Degree
• Practical knowledge of data processing needs and trade-offs
• Experience working with machine learning, Artificial intelligence, natural language understanding data

What We Offer

* Competitive base pay ranging from $32,700/year in our lowest geographic market up to $70,000/year in our highest geographic market

• Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package
• Full range of medical, financial, and/or other benefits

Diversity, Equity, and Inclusion

arenaflex is committed to a diverse and inclusive workplace. We're an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County Applicants

Job duties for this position include:

• Work safely and cooperatively with other employees, supervisors, and staff
• Adhere to standards of excellence despite stressful conditions
• Communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service
• Follow all federal, state, and local laws and Company policies

Accommodations

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Apply Now

If you're passionate about driving innovation and enhancing the customer experience, we encourage you to apply for this exciting opportunity. Join our team of talented professionals at arenaflex and be part of shaping the future of customer engagement technology. Apply for this job