Experienced Customer Service Phone Representative – HVAC Service and Sales
At arenaflex, we're not just looking for a Customer Service Phone Representative – we're seeking a dedicated, customer-focused professional who is passionate about delivering exceptional service and building lasting relationships with our valued clients. If you're a people person with a knack for problem-solving and a desire to make a difference in the lives of others, we want to hear from you!
About arenaflex
arenaflex is an established, family-owned residential and commercial HVAC service, repair, and sales company that values honesty and integrity. We stand behind our work with a 100% satisfaction guarantee and pride ourselves on our friendly and supportive work environment. Our growing club member base keeps us busy, so we are booked up almost a month in advance! As a Christian-based company, we care about our employees and strive to ensure their happiness and well-being. We believe in a good work-life balance and work with our employees on days they need to take off.
A Day in the Life as a Customer Service Phone Representative
In this part-time position, you'll be the key to keeping things running smoothly at arenaflex. You'll answer incoming calls, book service appointments, and manage our club membership base, ensuring that our clients always feel prioritized. You'll work closely with the dispatcher to make sure each call is scheduled efficiently, keeping customer satisfaction at the heart of everything you do. When things get busy, you'll stay proactive, making outbound calls and helping to renew memberships. Whether it's solving a problem or making sure customers are booked for their service, you'll be the face of arenaflex and play a critical role in our success.
Key Responsibilities:
* Answer incoming calls and book service appointments
- Manage our club membership base, ensuring that clients feel prioritized
- Work closely with the dispatcher to schedule calls efficiently
- Make outbound calls to help renew memberships and resolve customer issues
- Provide exceptional customer service, building lasting relationships with our valued clients
- Stay proactive, adapting to changing situations and priorities
Minimum Requirements:
* High school diploma or equivalent
- Strong customer service skills with a professional attitude
- Proficiency in Microsoft Excel, Word, and PowerPoint
- Ability to work both independently and as part of a team
- Excellent communication skills – both written and verbal
- Critical thinking skills and problem-solving abilities
- Associate degree (preferred)
- Bilingual (preferred)
Work Location & Schedule:
* Location: Willis, TX
- Schedule: Part-time, Monday to Friday, 10:00 AM – 4:30 PM (hours are negotiable)
What We Offer:
* Competitive hourly rate of $12-$18/hour based on experience
- Flexible schedule and opportunities for growth and bonuses
- Exciting opportunities for career advancement and professional development
- A supportive and friendly work environment that values honesty and integrity
- A 100% satisfaction guarantee, ensuring that our clients are always satisfied
- A Christian-based company that cares about its employees and strives to ensure their happiness and well-being
Why Join arenaflex?
At arenaflex, we're not just looking for employees – we're building a team of dedicated professionals who share our values and passion for delivering exceptional service. If you're a customer-focused individual with a knack for problem-solving and a desire to make a difference in the lives of others, we want to hear from you! Join our team and experience the arenaflex difference for yourself.
How to Apply:
Our quick, mobile-friendly initial application takes just 3 minutes and is your first step toward joining our exceptional HVAC team. Once you apply, our hiring team will reach out promptly to guide you through the next steps if you qualify. It's that simple – apply now and start your journey with arenaflex! Apply for the job now! Apply for this job Apply for this job