Experienced Customer Service Engineer – Aircraft Structure and Systems Support

At arenaflex, we are committed to delivering exceptional customer service and support to our global customers. As a Customer Service Engineer, you will play a critical role in establishing and delivering timely and consistent solutions to technical daily queries raised by customers for aircraft structure and systems issues. If you are a motivated and experienced professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading global aerospace company that designs, manufactures, and delivers commercial aircraft, helicopters, and space systems. With a rich history of innovation and a commitment to excellence, arenaflex has become a trusted partner to airlines, airports, and other aviation stakeholders around the world. Our Wichita facility is a state-of-the-art engineering center that brings together a team of over 200 support staff and engineers who focus on aerostructure design, analysis, and support.

Your Role and Responsibilities

As a Customer Service Engineer, you will be part of a dynamic team that handles and treats all technical queries related to aircraft structure and systems issues. Your key responsibilities will include:

• Managing the repair solution from customer's submittal through final approval (RDAF) issuance while maintaining customer expectations for delivery.
• Analyzing customer queries related to structural damages against the Airbus Structural Repair Manual (SRM), if beyond limits managing the repair for efficient treatment by the relevant engineering design office.
• Maintaining a strong interaction with the Repair Solutions team across all global regions to support the customer 24/7.
• Liaising with Design Offices to ensure requested repair definitions and justifications are provided on time with the required level of quality and related reviews.
• Collaborating and liaising closely with arenaflex Spares/Satair/spares focal to ensure that all repair solutions take into account the availability of parts for each repair.
• Initiating updating of structure repair documentation with the SRM (Structural Repair manual) organization when shortcomings are observed.
• Ensuring transfer of in-service experience and maintenance activities to management, to other divisions of Customer Services and arenaflex design organization including vendors.
• Using specialized TechRequest tool (SAP based program) to keep records of technical queries, answers, and exchanges with all involved parties.
• Liaising with arenaflex Field Service community if required to ensure alignment on sensitive topics, utilizing management as required.
• Attending periodic meetings which may include escalate through Daily Operations Meeting for spares escalation.
• Identifying and following up on damages related to potential safety critical items.
• Collaborating with arenaflex Technical AOG Center (AIRTAC) or Major Incident Repairs team if repairs escalate to this level of complexity, ensuring a smooth transition.

Your Qualifications and Skills

To be successful in this role, you will need to possess the following qualifications and skills:

• Bachelor Science/Engineering (BSc/BEng) degree or equivalent relevant experience in the field in lieu of degree.
• 3+ years Engineering experience in an airline/OEM/MRO environment preferred, with knowledge of aircraft structure (design, fatigue, materials…) and structural repairs, or mechanical.
• Ability to read and interpret engineering drawings, bills of material, technical documentation / manuals (SRM, SB, IPC…)
• Knowledge of maintenance repair practices, equipment, and ways of working.
• Communicate effectively, both verbally and in writing to team and business partners worldwide including ability to discuss at working level within arenaflex to customers in case of reporting / escalation / etc.
• Ability to take initiative, proven high motivation, and flexibility to work in a highly demanding environment.
• Professional interpersonal skills, ability to work with multidisciplinary teams in a collaborative team environment with a diverse international workforce.
• Airline or Maintenance and Repair Organization (MRO) experience is highly regarded.
• Authorization to Work in the US.

Your Benefits and Perks

As a valued member of the arenaflex team, you will enjoy a range of benefits and perks, including:

• Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan, and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Paid time off including personal time, holidays, and a generous paid parental leave program.
• Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”), and other supplemental benefit coverages.
• Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path, as well as the opportunity to participate in accelerated development programs and both national and international mobility.
• Flexible working arrangements to stimulate innovative thinking.

Your Career Growth Opportunities

At arenaflex, we are committed to helping you grow and develop your career. As a Customer Service Engineer, you will have the opportunity to work on a wide range of projects and develop your skills and expertise in a dynamic and supportive environment. We offer a range of career growth opportunities, including:

• Professional development programs to help you achieve your career goals.
• Opportunities to work on high-profile projects and collaborate with cross-functional teams.
• Access to our global Leadership University, which offers a range of training and development programs.
• Opportunities to participate in accelerated development programs and both national and international mobility.

Your Work Environment

Our Wichita facility is a state-of-the-art engineering center that brings together a team of over 200 support staff and engineers who focus on aerostructure design, analysis, and support. Our team is passionate about delivering exceptional customer service and support to our global customers, and we are committed to creating a collaborative and inclusive work environment.

How to Apply

If you are a motivated and experienced professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your CV and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Opportunities

arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive work environment and are proud to be an employer of choice for people from all backgrounds.

Disclaimer

arenaflex is committed to protecting your personal data and will only use your information for the purposes of this recruitment process. By submitting your application, you consent to arenaflex using and storing your information for monitoring purposes relating to your application or future employment. This information will only be used by arenaflex. Apply for this job