Experienced Seasonal Customer Service Associate (Remote) – Healthcare Enrollment Support

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Seasonal Customer Service Associate, you'll play a vital role in providing knowledgeable responses to telephone, email, and chat inquiries, ensuring that our clients receive the support they need to make informed decisions about their healthcare plans. If you're passionate about delivering top-notch customer service and have a knack for problem-solving, we encourage you to apply for this exciting opportunity to join our team.

About arenaflex

arenaflex is a leading provider of innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability, and efficiency of government-sponsored programs. With over 30,000 employees worldwide, we're proud to be a partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore, and the United Kingdom. Our mission is to help government serve the people, and we're committed to making a positive impact in the lives of our clients and their constituents.

Job Summary

As a Seasonal Customer Service Associate, you'll be responsible for delivering general OPM healthcare enrollment information to callers, providing knowledgeable responses to telephone, email, and chat inquiries in a courteous and professional manner. You'll follow established policies and operating procedures, utilizing standard technology such as telephones, email, and web browsers to perform your duties. This is a great opportunity to work on a rewarding project, providing essential support to our clients and their constituents.

Essential Duties and Responsibilities

* Handles customer service inquiries and problems via the telephone, recording consistent problem areas. May respond to e-mail inquiries.

• Calls are basic and routine.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provides knowledgeable responses to telephone, email, and chat inquiries in a courteous and professional manner.
• Follows established and documented policies and standard operating procedures such as filling out timesheets, adhering to privacy rules, and responding to numerous telephone, email, and chat inquiries.
• Utilizes standard technology such as telephone, email, and web browser to perform job duties.
• Assists callers with locating information needed to make their healthcare plan decision.
• Refers calls to other agencies as specified in the training and work instruction documents.
• Maintains up-to-date knowledge of OPM regulations and policies as they apply.
• Reports problems that occur via the online system so they can be addressed by the appropriate parties.
• Responds to telephone, email, and chat inquiries within the set departmental staffing and time parameters.
• Light data entry and clerical duties as defined in the training and work instruction documents.
• May be required to work scheduled holidays. Overtime may be required.
• Performs other related duties as assigned.
• Regular and predictable attendance is required.
• Must be able to pass a government background check.

Security Clearance Required

This position is contingent upon the ability to obtain successful MRPT clearance.

Education and Experience Requirements

* High School diploma or equivalent required.

• Minimum six (6) months customer service experience required.
• Must be able to speak and read English clearly, professionally, and fluently.
• Must be able to type a minimum of 20 WPM.
• Ability to effectively work within established contractual turnaround times required.
• Must have demonstrated excellent interpersonal and the ability to organize simultaneous tasks.
• Proven ability to work as a member of a team.

Home Office Requirements

* Hardwired internet (ethernet) connection.

• Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net).
• Private work area and adequate power source.
• All equipment will be provided by arenaflex (computer and headset) but must be picked up in our physical office located at arenaflex site in Lawrence, Kansas prior to your start date.

Why Join arenaflex?

* Competitive hourly rate of $16.20 per hour.

• Opportunity to work on a rewarding project providing essential support to our clients and their constituents.
• Collaborative and dynamic work environment.
• Professional development opportunities to enhance your skills and career growth.
• Recognition and rewards for outstanding performance.
• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we encourage you to apply for this exciting opportunity to join our team. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an Affirmative Action/Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disabled status. Apply for this job