Experienced Customer Service Representative – Healthcare Industry – Remote Work Opportunities at arenaflex
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service Representative to join our team, providing top-notch support to our members and providers. As a key member of our team, you will be the face of arenaflex, ensuring that every interaction is a positive and memorable one.
About arenaflex
arenaflex is a leading healthcare organization dedicated to delivering innovative solutions that put our members at the forefront of everything we do. Our purpose is simple: to bring our heart to every moment of your health. We believe that how we deliver our services is just as important as what we deliver, and our Heart At Work Behaviors support this purpose. We want everyone who works at arenaflex to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable.
Job Summary
As a Customer Service Representative, you will be responsible for providing telephone assistance to Aetna Medicaid members and providers. You will assist with an array of inquiries such as eligibility, provider changes, and requests for ID cards. We strive to provide an excellent experience to our callers each and every time. Calls are inbound, and strong customer skills are required to be successful in this role.
Responsibilities
* Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.
- Requires high-speed internet connectivity with secure service via ethernet cable, use of Wi-Fi is not permitted.
- Company provides equipment and training.
- Training Schedule: (First 6 weeks) 8:30 AM - 5:00 PM EST, Monday through Friday
- Production schedule: 8:30 AM - 5:00 PM EST, Monday through Friday
Key Skills and Qualifications
* Strong communication and interpersonal skills, with the ability to communicate effectively with members and providers orally and in written form.
- Ability to meet performance standards, attendance requirements, and call quality goals.
- Must be able to work from home and prove to be self-sufficient.
- Experience with working remotely in a call center setting is a plus.
- Familiarity with Medicaid and Medicare is a plus.
Education and Experience
* High school diploma or equivalent required.
- 1-2 years of experience in a customer service role, preferably in a healthcare setting.
Compensation and Benefits
* Competitive salary range: $17.00 - $25.15 per hour.
- Comprehensive benefits package, including medical, dental, and vision benefits.
- 401(k) retirement savings plan and Employee Stock Purchase Plan available for eligible employees.
- Fully-paid term life insurance plan and short-term and long-term disability benefits.
- Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.
- Number of paid holidays, sick time, and other time off are provided consistent with relevant state law and arenaflex policies.
Work Environment and Culture
* arenaflex is committed to creating a diverse and inclusive work environment that values and respects all employees.
- Our company culture is built on our Heart At Work Behaviors, which support our purpose of bringing our heart to every moment of your health.
- We offer a range of well-being programs, education assistance, and free development courses to support your growth and development.
How to Apply
If you think this role describes you, we would love to hear from you. Apply now to join our team! We are excited to review your application and look forward to hearing from you. Apply To This Job Apply for this job