Experienced Full Stack Customer Service Coordinator – Food Manufacturing Industry

At arenaflex, we're on a mission to revolutionize the way we interact with our customers and deliver exceptional service in the food manufacturing industry. As a dedicated and innovative company, we're seeking a highly skilled and bi-lingual Customer Service Coordinator to join our team. If you're passionate about delivering top-notch customer experiences, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading manufacturer of authentic Mexican-style cheeses, cremas, chorizos, and salsas in the United States. With a strong presence in the Hispanic market and over 13 years of consecutive revenue growth, we're poised for continued expansion and innovation. Our company is built on four core values: Family, Quality, Integrity, and Authenticity, which guide our decision-making and interactions with customers, vendors, and employees.

Job Summary

As a Customer Service Coordinator, you'll play a critical role in ensuring customer satisfaction by resolving inquiries, complaints, and issues in a timely and professional manner. You'll be the face of arenaflex, providing exceptional service to our customers, vendors, and consumers while working closely with cross-functional teams to drive business growth and improvement.

Key Responsibilities

* Process orders and order revisions accurately and timely, coordinating with cross-functional teams to ensure customer requirements are met.

• Handle daily customer interactions, resolving inquiries and concerns via phone, email, or chat, and providing information about products, services, and company policies.
• Manage and resolve customer complaints efficiently, including product issues, delivery problems, and service discrepancies.
• Assist the sales team by providing customer feedback, managing accounts, and supporting promotional activities.
• Coordinate with the logistics team to ensure timely and accurate delivery of products, communicating any delays or issues to customers.
• Maintain detailed records of customer interactions, orders, and complaints, generating reports to help improve customer service processes.
• Collaborate with the quality assurance team to address any product quality issues reported by customers.
• Work with various departments, such as production, logistics, and quality control, to ensure customer satisfaction and address any issues that may arise.

Essential Qualifications

* Bi-lingual (Spanish) required

• Food manufacturing experience required
• Bachelor's degree
• 5+ years of customer service experience
• Experience as a customer account manager
• Proven ability to support and communicate cross-functionally
• Experience with documentation of all customer interactions, especially complaints
• Experience with PO's and invoicing PO's
• Proficient in Excel, ERP's, and complaints platform (D365 preferred)
• Experience with B2B or B2B & B2C clients preferred

Preferred Qualifications

* Experience in the food manufacturing industry

• Knowledge of quality control processes and procedures
• Familiarity with ERP systems and inventory management
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a leading manufacturer in the food industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance
• Flexible work arrangements and remote work options
• Access to cutting-edge technology and tools
• Comprehensive training and onboarding program

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that values diversity, equity, and inclusion. We believe that our employees are our greatest asset, and we strive to provide a work environment that is safe, inclusive, and respectful. If you're passionate about delivering exceptional customer service, have a strong work ethic, and are eager to grow your career, we want to hear from you!

How to Apply

If you're ready to take the next step in your career and join our team, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job