Experienced Full Stack Customer Service Representative – Home Medical Equipment Resupply and Sleep Therapy Support
At arenaflex, we're committed to delivering exceptional patient care and empowering individuals to manage their health and treatment at home. As a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment, we're seeking a dedicated and compassionate Customer Service Representative to join our team.
About arenaflex
arenaflex is a dynamic and innovative healthcare company that's dedicated to improving the lives of our patients and their families. With a strong focus on customer care and a commitment to excellence, we strive to provide high-quality medical products, services, and support to those who need it most. Our team is passionate about making a difference in the lives of our patients, and we're looking for like-minded individuals to join us on this journey.
Overview and Responsibilities
We're seeking a highly motivated and customer-focused Customer Service Representative to join our Sleep Central Inbound Call Center team. As a key member of our team, you'll be responsible for providing exceptional support to our patients and their families, ensuring that their needs are met and their questions are answered in a timely and professional manner.
Key Responsibilities:
* Acts as a patient advocate to resolve questions or concerns
- Collects patient, source information, and inputs data into e-Intake
- Completes thorough verification for products and services
- Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
- Develops and maintains working knowledge of current products and services offered by arenaflex
- Identifies and resolves problems in a timely manner
- Makes outbound calls as needed to collect patient data
- Manages all aspects of initial intake via high-volume inbound phone calls
- Processes related patient paperwork if assigned
- Processes tickets to ensure timely fulfillment of product orders
- Provides basic technical customer service assistance for CPAP equipment
- Provides education to patients and location employees on CPAP supplies
- Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input
Essential Qualifications:
* High school diploma or GED equivalent
- One to three years of related prior work experience in a team-oriented environment
- Strong customer service background
- Basic computer and internet skills
- Valid driver's license in state of residence with a clean driving record (when applicable for the position)
Preferred Qualifications:
* Knowledge of billing reimbursement and insurance policies and requirements
- Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
- Knowledge of medical billing practices
- Medical terminology
- Multi-tasking and attention to detail
- Self-motivation, organized, time-management, and deductive problem-solving skills
- Work independently and as part of a team
Physical Demands:
* Lift minimum of 10lbs
- Prompt and regular attendance is required
- Requires close vision to small print on computer and/or paperwork
- Requires sitting, walking, standing, talking, or listening
Machines, Equipment, and Technical Abilities:
* Email transmission and communication
- Internet navigation and research
- Microsoft applications, including but not limited to Word, Excel (spreadsheets), etc.
- Office equipment, including but not limited to fax machine, copier, printer, phone, and computer
Benefits and Perks:
* Competitive salary
- Monthly bonus program opportunity with potential unlimited earnings
- Comprehensive benefits package, including medical, dental, and vision
- Life insurance and disability
- Generous paid time off and paid holidays
- Employee discount program
- Employee recognition program
- Bonus and incentive opportunities
- Mileage reimbursement (when applicable for the position)
- Telephone reimbursement (when applicable for the position)
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks to support our employees' physical, emotional, and financial well-being. We're proud to be an equal opportunity employer and value diversity, equity, and inclusion in all aspects of our business.
How to Apply:
If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of our patients, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
Equal Opportunity Employer:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and empowering for all employees. Apply for this job