Senior Tax Analyst, Tax Technology Support

As an employee-owned company, DMA prioritizes employees. Low turnover rates and tenured teams are living proof:  

• 2025 Great Places to Work Certified
• Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation)
• Company paid parental leave
• Generous time off package 
• Multiple benefit plans, eligibility begins on day one of employment
• Culturally focused on work/life balance, mental health, and the overall wellness of our employees

Position Summary

The Senior Tax Analyst provides advanced technical expertise and leadership in tax engine configuration, process automation, and reporting within DMA’s Managed Tax Services team. This role leads complex client projects, ensures compliance with multi-state tax regulations, and drives process improvements. Acting as a key liaison between clients and internal teams, the Senior Tax Analyst mentors junior analysts, resolves complex issues, and contributes to strategic initiatives. 

Essential Duties and Responsibilities

• Configure, test, and maintain tax engines (Vertex, Avalara, Thomson Reuters) and ERP systems for client projects. 

• Automate tax processes and reporting workflows using data transformation tools and scripting solutions.  

• Validate and process client data for accuracy and compliance with tax regulations. 

• Work closely with customers to understand their needs, promote customer satisfaction, retention, and success. 

• Ensure clients are provided high-quality and timely communications on all service components and deliverables. 

• Review and analyze business process inputs, document variables and constraints, define prospective outcomes, and recommend solutions.

• Process and troubleshoot customer workflows using data transformation tools. 

• Respond to client inquiries and provide support for tax engine functionality and process issues.  

• Collaborate with team members to identify and implement process improvements.  

• Create, update, and enhance high-detail Standard Operating Procedures (SOPs). 

• Provide break/fix resolution and ongoing tax solution maintenance to optimize efficiency and accuracy. 

• Mentor and guide junior analysts; provide training and feedback to enhance team performance. 

• Perform other duties as assigned. 

​Education and Qualifications

• Bachelor’s degree in Accounting, Business, Information Systems, or related field required.  

• 2-3 year of professional experience; internship or related exposure.  

• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint); strong Excel and data modeling skills required.  

• In-depth knowledge of indirect tax lifecycle and exemption certificate processes.  

• Hands-on experience with tax engines (Vertex, Avalara, OneSource) and ERP systems (SAP, Oracle, Microsoft Dynamics).  

• Strong analytical, organizational, and problem-solving skills.  

• Excellent verbal and written communication skills; ability to manage client relationships effectively. 

• Ability to lead projects and mentor team members in a fast-paced environment. 

Work Environment & Physical Requirements 

• Work Schedule: Regular, 40 hours/week 

• Travel: Less than 10% 

• Physical Activity:  

• Prolonged periods of sitting and computer use 

• Ability to hear, understand, and distinguish speech and sounds 

• Frequent repetitive motions with hands 

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The Company is an equal employment opportunity employer and is committed to providing equal employment opportunities to its applicants and employees. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, citizenship, age, disability, veteran status, genetic information, or any other category covered by applicable federal, state, or local law. This equal employment opportunity policy applies to all employment policies, procedures, and practices, including but not limited to hiring, promotion, compensation, training, benefits, work assignments, discipline, termination, and all other terms and conditions of employment. It is DMA's policy to make reasonable accommodations for qualified individuals with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please contact our Human Resources team at [email protected] or 800-309-2110 and choosing selection 6.