Sales Development Representative (SDR)

About Lucidya

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.

Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalised experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

Why This Role Matters

Every deal our Inside Sales team closes starts with a conversation - and that conversation starts with you.

We are starting up a brand-new Inside Sales function at Lucidya, and the SDR team is its engine. Your work directly determines the quality and volume of opportunities our Account Executives can pursue. Without a pipeline, there is no revenue. Without great qualification, there are no great deals.

As an SDR, you will be the first person a potential customer speaks to from Lucidya. You will research markets, identify companies that have a genuine need for CX intelligence, reach out with purpose, and confirm whether they are the right fit. You won't just be booking meetings - you will be building the foundation of a sales team.

This is an outbound-first role. That means you will be proactive, creative, and persistent. If you want a front-row seat to how a high-performing sales team is built from scratch - and want your contribution to be visible from day one - this is it.

What You Will Do

• Research target accounts and identify the right contacts across mid-sized companies in sectors like retail, financial services, media, and healthcare.
• Execute outbound prospecting across channels - email, phone, LinkedIn, and beyond - with messaging that is relevant, not generic.
• Qualify prospects using defined criteria: right company profile, confirmed pain, correct stakeholder, and readiness to engage.
• Convert qualified prospects into booked meetings for Inside Sales Account Executives, with thorough context and handover notes so nothing is lost in transition.
• Manage your outreach cadences with discipline - you follow up, you track responses, and you don't let warm leads go cold.
• Maintain clean, accurate records in the CRM at all times. Your data is relied on by the whole team.
• Work closely with Inside Sales AEs to align on target accounts, share market feedback, and continuously improve what “good” looks like.
• Test and iterate your outreach - subject lines, messaging angles, call openers. You treat prospecting like a craft to be sharpened.
• Feed market insights back into the team: what objections come up, what messaging lands, what segments are responding.

You are responsible for outcomes: qualified meetings, pipeline created, and the accuracy of what you pass along.

Who You Are

• You have 1 to 3 years of experience in a sales, business development, or customer-facing role - SDR experience in SaaS is a strong plus.
• You are naturally curious. You like understanding how businesses work, what their problems are, and whether a solution actually fits.
• You are comfortable picking up the phone. Cold outreach doesn't intimidate you - it motivates you.
• You are organised and consistent. You run your outreach cadences with discipline and don't let things fall through the cracks.
• You write well. Your outbound messages are clear, direct, and personalised - not templated and generic.
• You take rejection as data, not as a verdict. You adjust and keep going.
• You are a team player who communicates openly with the AEs you support and actively works to make the handover process better.
• Familiarity with CRM tools and sales engagement platforms is a plus.
• Arabic language fluency is a must for engaging prospects in the region.

Culturally, you are:

• Hungry to learn and grow
• Accountable. You own your numbers and don't make excuses.
• Positive under pressure. A day of no responses doesn't derail you.
• Excited to be part of building something from the ground up.

What the Hiring Process Will Look Like

1. Screening call with Talent Acquisition

2. Interview with Head of Inside Sales

3. Case study presentation

4. Culture fit call

5. Offer