Production Adoption Analyst
Prophix is a company that helps finance teams enhance their performance through their Financial Performance Platform. The Production Adoption Analyst will analyze customer usage data, drive product adoption initiatives, and provide best practice guidance to clients, ensuring a smooth transition from onboarding to sustained product usage.
Responsibilities
- Analyze customer usage data and behavior to identify adoption gaps and opportunities
- Drive product adoption initiatives that move customers from onboarding to sustained usage
- Partner with customers to provide best practice guidance and model design recommendations tailored to their needs
- Deliver training and enablement that simplifies complex product concepts and drives user confidence
- Act as a trusted advisor, guiding customers through challenges and influencing product usage decisions
- Support and resolve client issues, including solution validation, performance testing, and troubleshooting
- Create scalable resources (documentation, videos, playbooks) to improve customer experience at scale
- Proactively identify opportunities to improve processes, programs, and the overall customer journey
- Collaborate cross-functionally and contribute to internal initiatives that enhance adoption and efficiency
Skills
- Post-secondary education in Business, Finance, Accounting, or a related field
- 1+ year of experience in a customer-facing, data-driven role (e.g., Customer Success, Product Support, Implementation, Business/Data Analyst)
- Experience using data to identify trends, issues, or opportunities and drive action
- Demonstrated ability to manage multiple customers, projects, or priorities simultaneously
- Strong communication skills with the ability to explain complex concepts to non-technical audiences
- Comfortable working both independently and cross-functionally
- Proficiency with tools such as Excel and SQL for data analysis
- Legally authorized to work in the country where this role is located
- Experience working in a B2B SaaS environment
- Exposure to product usage data, customer analytics, or adoption metrics
- Academic or practical knowledge of financial concepts (planning, budgeting, forecasting, consolidation)
- Experience supporting or contributing to software implementations or onboarding programs
- Strong problem-solving skills with the ability to proactively identify and address issues
- Experience creating scalable resources (documentation, training, playbooks)
- High attention to detail with the ability to prioritize in a fast-paced environment
Benefits
- Comprehensive health, dental, vision, and mental-health coverage
- Retirement savings with employer contributions
- Parental leave top-up
- Annual wellness allowance
- Generous paid time off including vacation and sick time
- Social events, team activities, and opportunities to build community
- Opportunities to participate in Environmental, Social, and Governance (ESG) initiatives
- Quarterly Town Halls and Kickoffs that bring teams together to celebrate wins, share updates, and look ahead at what's next
Company Overview