[Remote] Client Services Associate

Note: The job is a remote job and is open to candidates in USA. Phreesia is looking for an Associate, Client Services to join their team. The role involves designing and implementing solutions to grow revenue, maintain client satisfaction, and collaborate with various departments to maximize business value for clients in the healthcare sector.

Responsibilities

• Master technical product functionality to provide consulting services in the areas of workflow analysis, training, build, testing, go-live support, and post go-live optimization
• Lead Phreesia implementation projects and maintain complete understanding of contract deliverables and appropriate project scope, while serving as the primary point of contact for the client
• Demonstrate necessary technical skills and the ability to understand and communicate details of client’s configuration, admin pages set up, integration, client workflow and other details of integrated product capabilities
• Communicate effectively with current and prospective clients to understand the value Phreesia can bring to their organization, while conveying the ideal patient and staff experiences
• Grow revenue by identifying clients that have the opportunity for add on/upsell products, demonstrate those products, then implement them
• Pre and post go live, closely collaborate with Phreesia teams, including Sales, Product Management, Interfaces, Client Success and Deployment, to ensure we are meeting client commitments and providing the appropriate solution
• Identify implementation issues and risks, escalating to senior resources when appropriate
• Work with senior team members to develop and refine implementation tools and processes
• Maintain strong understanding of how the application is used and configured, including the ability to provide a product demonstration

Skills

• Bachelor's Degree
• Experience with project management, implementation, or consulting
• Ability to work with customers to understand their needs and develop custom solutions
• Confident, high energy, self-motivated and a true team player
• Strong interpersonal communication, presentation, meeting facilitation, and telephone skills
• Ability to prioritize multiple demands in a fast-paced and dynamic environment
• Skilled at anticipating and solving problems

Benefits

• An attractive & comprehensive Total Rewards package

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